Botmaker
Botmaker is a platform for building autonomous AI agents that manage customer conversations and workflows.
What Botmaker is
Botmaker is a platform for building autonomous AI agents that manage customer conversations and workflows. Its messaging agents can answer common questions and qualify leads on WhatsApp, Instagram, Webchat, Facebook Messenger, Slack, Teams, Telegram, and Apple Messages for Business. Agents can also read, classify, and reply to email, and automate inbound and outbound phone and WhatsApp Business calls. Customer service teams can combine automation with multi-agent live chat and human or hybrid support. A visual flow builder, AI bot generation, knowledge-base answers, and human handoff are included. Native integrations cover CRM, ERP, payment, ecommerce, and customer APIs. Dashboards report on users, sessions, and agents, with exports or business-intelligence connections. Botmaker offers web, Android, iOS, and API access.
Good
- Visual flow builder and AI bot generation
- Knowledge-base answers and human handoff
- Multichannel deployment across listed channels
- CRM, ERP, payment, and ecommerce integrations
- iOS and Android agent apps
Watch out
- WhatsApp account opening has a one-time $99 USD fee
- WhatsApp notifications add a 20% service fee
- Standard includes 3,000 conversations
Who it suits
Botmaker suits sales, customer-service, lead-capture, campaign, and internal-support teams needing multichannel automation. It also fits organizations that need human agents to join automated conversations.
Verdict
Botmaker combines automated messaging, email, voice, analytics, integrations, and human support in one multichannel platform. Review its paid tiers and WhatsApp charges against your conversation volume and support model.
Plans and prices
From Botmaker's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Standard | $149 a month | 3,000 conversations · unlimited bots · 10 agent accesses · $0.07 per extra conversation · up to 300 free initial conversations · $149 USD/MONTH |
| Scale | $249 a month | 5,000 conversations · unlimited bots · 20 agent accesses · $0,06 per extra conversation · up to 300 free initial conversations · $249 USD/MONTH |
| Pro | $499 a month | 10,000 conversations · unlimited bots · 50 agent accesses · $0,05 per extra conversation · up to 300 free initial conversations · $499 USD/MONTH |
| Enterprise | Priced on request | Unlimited conversations · unlimited bots · customized agent access · up to 300 free initial conversations · Under request |
The facts
Each one read from Botmaker's own pages, with the date it was checked.
Where it runs
- Additional WhatsApp fee
- Opening a WhatsApp Business Platform account has a one-time $99 USD fee, and WhatsApp notifications are charged at WhatsApp cost plus a 20% service fee.checked 12 Oct 2026
- Mobile app
- Botmaker offers iOS and Android apps for agents to access conversations and reply from smartphones.checked 12 Oct 2026
What it does
- AI bot generation
- Yeschecked 21 Sep 2026
- Analytics
- Its dashboards provide real-time reports on users, sessions, and agents, with data export or API connections to business intelligence solutions.checked 12 Oct 2026
- Channels
- The listed channels include WhatsApp, Instagram, Facebook Messenger, Slack, Teams, Telegram, Webchat, and Apple Messages for Business.checked 12 Oct 2026
- Deployment channels
- multichannelchecked 21 Sep 2026
- Email and voice
- Botmaker says its agents can read, classify, and reply to emails and automate inbound and outbound phone and WhatsApp Business calls.checked 12 Oct 2026
- Human handoff
- Yeschecked 21 Sep 2026
- Human support
- The platform includes multi-agent live chat and supports human, automated, or hybrid customer service.checked 12 Oct 2026
- Included conversations
- 3000checked 21 Sep 2026
- Integrations
- Botmaker lists native integrations with CRM, ERP, payment systems, ecommerce, and customers' own APIs.checked 12 Oct 2026
- Intended use
- Botmaker describes use cases including sales automation, customer service, lead capture, campaigns, and internal employee support.checked 12 Oct 2026
- Knowledge-base answers
- Yeschecked 21 Sep 2026
- Messaging agents
- Its messaging AI agents automate conversations on WhatsApp, Instagram, Webchat, and other channels, handle common queries, and qualify leads around the clock.checked 12 Oct 2026
- Paid from
- 149checked 21 Sep 2026
- Product
- Botmaker describes its platform as a way to build autonomous AI agents for customer conversations and workflows.checked 12 Oct 2026
- Security
- Botmaker says it is certified and works under ISO 27001, complies with European and Brazilian data protection laws, and monitors traffic with DDoS defenses and application defenses against SQL injection and XSS.checked 12 Oct 2026
- Support
- Standard, Scale, and Pro list chat, platform, and email support; Enterprise lists personalized attention.checked 12 Oct 2026
- Visual flow builder
- Yeschecked 21 Sep 2026
