eGain Conversation Hub
The facts below are what the maker publishes about eGain Conversation Hub, checked and dated. Our editors have not written about it yet.
Plans and prices
From eGain Conversation Hub's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| eGain Conversation Hub | Priced on request | Pricing not listed on the maker’s pricing page |
The facts
Each one read from eGain Conversation Hub's own pages, with the date it was checked.
What it does
- AI assistance
- Generative AI drafts and personalizes responses for agents.checked 30 Sep 2026
- API access
- Conversation Hub APIs are available through the developer portal’s Try It feature.checked 30 Sep 2026
- Bot handoff
- Channels can start with a virtual assistant and escalate to a live agent as needed.checked 30 Sep 2026
- Call tracking
- eGain CallTrack logs and tracks calls with AI guidance, knowledge support, call controls, a soft phone, and screen pop.checked 30 Sep 2026
- Channels
- It supports messaging, social, chat, email, cobrowse, video, and phone interactions.checked 30 Sep 2026
- Chat
- eGain Chat lets customers chat through messaging, an app, or a website, with video chat and click-to-call options.checked 30 Sep 2026
- Cobrowse
- eGain Cobrowse supports guided HTML form completion with granular controls, and requires no download.checked 30 Sep 2026
- Custom channels
- The maker says customers can connect additional channels to Conversation Hub through published APIs using Bring Your Own Channel.checked 30 Sep 2026
- Digital channel scope
- omnichannelchecked 22 Sep 2026
- Digital interactions
- The product page lists eGain Chat, Cobrowse, CallTrack, Offers, Mail, and Social capabilities.checked 30 Sep 2026
- Email and social
- eGain Mail supports automated email routing, flexible workflows, and agent productivity tools; the page also describes monitoring social channels.checked 30 Sep 2026
- Generative AI
- GenAI drafts and personalizes responses to boost agent productivity.checked 30 Sep 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Knowledge
- The product uses trusted answers from eGain’s knowledge hub to help provide quick, correct responses.checked 30 Sep 2026
- Messaging channels
- The help documentation lists web chat, WhatsApp, Apple Messages for Business, X direct messages, Facebook Messenger, and SMS activities.checked 30 Sep 2026
- Notifications
- eGain Notify delivers reminders, alerts, and updates through SMS, email, push, messaging, and voice.checked 30 Sep 2026
- Pricing
- The maker’s pricing page lists prices for other eGain products but does not list a Conversation Hub price.checked 30 Sep 2026
- Pricing availability
- The pricing page lists prices for other eGain products but does not list a Conversation Hub price.checked 30 Sep 2026
- Promotions
- eGain Offers provides contextual website promotions, self-service, and agent assistance based on configurable business rules and AI-powered decision support.checked 30 Sep 2026
- Purpose
- Conversation Hub unifies and automates customer conversations across channels.checked 30 Sep 2026
- Security
- eGain’s security policy says its service security program is based on NIST 800-53 and ISO 27001:2013 and includes annual third-party audits such as SOC 2 Type II.checked 30 Sep 2026
The company
- Company
- eGain’s latest annual filing states that the company is headquartered in Sunnyvale, California, USA.checked 30 Sep 2026
- Founded
- 1997checked 28 Sep 2026
- Headquarters
- The company locations page lists eGain Corporation in Sunnyvale, California, USA.checked 30 Sep 2026
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