eGain Conversation Hub

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Score6.9

Rank#53 of 126

Free planNo

Runs onAPI, Web

Summary

eGain Conversation Hub is ranked #53 of 126 in call center software on Everything Xiaomi, made by eGain Conversation Hub (Sunnyvale, California, United States). It runs on API, Web. There is no free plan.

eGain Conversation Hub plans and pricing

All plans

eGain Conversation Hub Not published Pricing not listed on the maker’s pricing page egain.com · 30 Sept 2026

Compared on call center software

Inbound calling: Yesegain.com
Digital channel scope: omnichannelegain.com

Facts

Purpose: Conversation Hub unifies and automates customer conversations across channels.egain.com · 30 Sept 2026
Channels: It supports messaging, social, chat, email, cobrowse, video, and phone interactions.egain.com · 30 Sept 2026
Knowledge: The product uses trusted answers from eGain’s knowledge hub to help provide quick, correct responses.egain.com · 30 Sept 2026
Generative AI: GenAI drafts and personalizes responses to boost agent productivity.egain.com · 30 Sept 2026
Chat: eGain Chat lets customers chat through messaging, an app, or a website, with video chat and click-to-call options.egain.com · 30 Sept 2026
Cobrowse: eGain Cobrowse supports guided HTML form completion with granular controls, and requires no download.egain.com · 30 Sept 2026
Call tracking: eGain CallTrack logs and tracks calls with AI guidance, knowledge support, call controls, a soft phone, and screen pop.egain.com · 30 Sept 2026
Email and social: eGain Mail supports automated email routing, flexible workflows, and agent productivity tools; the page also describes monitoring social channels.egain.com · 30 Sept 2026
Notifications: eGain Notify delivers reminders, alerts, and updates through SMS, email, push, messaging, and voice.egain.com · 30 Sept 2026
Promotions: eGain Offers provides contextual website promotions, self-service, and agent assistance based on configurable business rules and AI-powered decision support.egain.com · 30 Sept 2026
Pricing: The maker’s pricing page lists prices for other eGain products but does not list a Conversation Hub price.egain.com · 30 Sept 2026
Support: The maker’s site lists [email protected] and the phone number +1 800-821-4358.egain.com · 30 Sept 2026
Security and compliance: eGain says it holds SOC 2 Type II certification, FedRAMP authorization, HIPAA and GDPR compliance, and PCI DSS compliance as a Level 1 network and hosting services provider.egain.com · 30 Sept 2026
Company: eGain’s latest annual filing states that the company is headquartered in Sunnyvale, California, USA.sec.gov · 30 Sept 2026
AI assistance: Generative AI drafts and personalizes responses for agents.egain.com · 30 Sept 2026
Digital interactions: The product page lists eGain Chat, Cobrowse, CallTrack, Offers, Mail, and Social capabilities.egain.com · 30 Sept 2026
Messaging channels: The help documentation lists web chat, WhatsApp, Apple Messages for Business, X direct messages, Facebook Messenger, and SMS activities.help.egain.com · 30 Sept 2026
Custom channels: The maker says customers can connect additional channels to Conversation Hub through published APIs using Bring Your Own Channel.help.egain.com · 30 Sept 2026
Bot handoff: Channels can start with a virtual assistant and escalate to a live agent as needed.help.egain.com · 30 Sept 2026
API access: Conversation Hub APIs are available through the developer portal’s Try It feature.apidev.egain.com · 30 Sept 2026
Security: eGain’s security policy says its service security program is based on NIST 800-53 and ISO 27001:2013 and includes annual third-party audits such as SOC 2 Type II.hd.egain.com · 30 Sept 2026
Security control: eGain Cobrowse supports granular controls intended to help ensure compliance and requires no download.egain.com · 30 Sept 2026
Pricing availability: The pricing page lists prices for other eGain products but does not list a Conversation Hub price.egain.com · 30 Sept 2026
Support contact: The product page displays [email protected] and a US phone number, +1 800-821-4358.egain.com · 30 Sept 2026