Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs eGain Conversation Hub
eGain Conversation Hub
6.5#71 in call center softwareWebAPI
VisitWhat both publish
| Fact | Amazon Connect | eGain Conversation Hub |
|---|---|---|
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | It supports messaging, social, chat, email, cobrowse, video, and phone interactions. |
| Digital channel scope | omnichannel | omnichannel |
| Founded | 2017 | 1997 |
| Headquarters | Seattle, Washington | The company locations page lists eGain Corporation in Sunnyvale, California, USA. |
| Inbound calling | Yes | Yes |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | eGain’s security policy says its service security program is based on NIST 800-53 and ISO 27001:2013 and includes annual third-party audits such as SOC 2 Type II. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
eGain Conversation Hub plans
- eGain Conversation HubPriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick eGain Conversation Hub if…
You want what its maker publishes above — check its page for the details.