17.9
Front is customer communication software with shared inboxes, ticket automation, SLA management, a help center, a customer portal, and API access.
AndroidiOSWeb
Best SMS Customer Service Software in 2026
Android is one of the platform options in this SMS customer service software category. Use these tools to handle customer conversations by text, and check whether the product has an Android app if you need phone access. Compare the available platforms before choosing. Check web, iOS, Android, API, browser extension and macOS support, then review the pricing model, free-plan or trial terms, and whether the plan fits…
27.2
Text Request is business texting software that lets small businesses text customers from their business number.
AndroidiOSWeb
37.1
Gorgias is a helpdesk designed for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together.
AndroidiOSWeb
- 4
Heymarket
Heymarket gives teams shared inboxes for business SMS, email, and messaging apps, with access from desktop or mobile phones.
AndroidiOSWebAPI7.1From $49 a month - 5
Salesmsg
Salesmsg is a two-way business texting and calling platform for sales, marketing and support teams communicating with customers.
AndroidiOSWebAPI7.0From $25 a month - 6
SimpleTexting
SimpleTexting is an SMS and MMS platform for businesses to run mass text campaigns, automated messages, and two-way conversations.
AndroidiOSWebAPI6.9 - 7
GoTo Connect
GoTo Connect is a paid cloud communications platform for small, midsized, distributed, and multi-location businesses.
AndroidiOSWebmacOS6.8 - 8
Kustomer
Kustomer is an AI-native customer experience platform for managing customer relationships and service interactions.
AndroidiOSWebAPI6.8 - 9
Podium Aesthetics
Podium Aesthetics combines an EMR, patient communications, and marketing tools for aesthetic practices, including med spas.
AndroidiOSWebAPI6.8 - 10
Textline
Textline is business texting software for customer support, sales, marketing, and logistics teams.
AndroidiOSWebAPI6.3 - 11
Kixie
Kixie provides business calling, messaging, and workflow software for revenue teams.
WebExtension5.9
Choosing well
Check Android access
Android is listed among the platforms in this category, but support can differ by product. Confirm that the service offers the Android access you need before signing up.
If a phone app is not available for your choice, check whether its web version works well on your handset.
Match the platforms
Platform options across this category include web, iOS, Android, API, browser extension and macOS. Pick the combination that matches how your support team works.
An API or extension may matter if your workflow depends on connecting another service or using a browser-based process.
Compare paid plans
Pricing models and starting points differ. Salesmsg starts at $25 per user per month, SimpleTexting at $29 per month, and Textline at $149 per month.
Heymarket lists $49 per user per month when billed annually, while GoTo Connect and Podium Aesthetics provide pricing on request. Check what the quoted plan includes.
Use trial terms carefully
A free plan or free trial can help you assess a service before paying. Trial periods listed here include seven days for Kixie and fourteen days for Heymarket, Salesmsg, SimpleTexting and Textline.
Check whether a trial requires payment details and what happens when it ends.
Questions people ask
Do these SMS customer service tools have Android apps?
Android is one of the listed platform options, but availability varies by product. Check the individual listing before choosing a tool for phone use.
Can I use these tools in a web browser?
Web support is one of the platforms represented in this category. Confirm the product's platform details before relying on browser access.
Are free plans available?
A free plan is offered by items in this category. Review the individual product terms to see whether a free plan suits your needs.
Which products list a free trial?
Kixie lists a seven-day trial. Heymarket, Salesmsg, SimpleTexting and Textline list fourteen-day trials.
Do these services have API or extension support?
API and browser extension support are represented among the listed platforms. Check the product details for the specific integration you need.