Textline
Textline is business texting software for customer support, sales, marketing, and logistics teams.
What Textline is
Textline is business texting software for customer support, sales, marketing, and logistics teams. Its shared inbox brings together SMS, live web chat, and social media conversations, with private notes and internal questions for team coordination. Messaging options include mass, two-way, and group texts, surveys, templates, scheduled messages, and automated sequences. Incoming messages can be assigned automatically, and triggers can use a time, date, or keyword. Textline lists integrations with Salesforce, HubSpot, Zendesk Support, Pipedrive, Talkdesk, Aircall, Slack, Zapier, and Freshdesk. Access is available on web, Android, and iOS, as well as through a Chrome extension and API; Essentials includes API and webhooks. Textline says data is encrypted in transit and at rest, traffic is monitored for security events, and the platform is SOC 2 certified and compliant with HIPAA and TCPA. HIPAA-compliant plans cost extra. Pricing is listed from $149/mo with a 14-day trial and no free plan. Additional message credits are $0.03 each, backup credits $0.04 each, and 10DLC numbers carry a $15 monthly campaign fee. Numbers do not provide voice functionality, though call forwarding can be set up.
Good
- Combines SMS, web chat, and social conversations in one inbox.
- Supports mass, two-way, and group texting.
- Automates message assignment and time-, date-, or keyword-based triggers.
- Offers Android, iOS, web, and Chrome extension access.
- Lists integrations with Salesforce, HubSpot, Slack, and others.
Watch out
- No free plan is listed.
- Starts at $149/mo, with additional message-credit costs.
- Textline numbers do not provide voice functionality.
- HIPAA-compliant plans cost extra.
Who it suits
Textline suits support, sales, marketing, and logistics teams that manage customer conversations across messaging channels. It may also fit teams that need shared inbox coordination, automated follow-up, or a mobile companion app.
Verdict
Textline brings multiple messaging channels and team coordination tools into a shared inbox, with automation and a range of listed integrations. Check the plan and message-credit costs, and note that its numbers do not provide voice service.
Plans and prices
From Textline's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise | Priced on request | Negotiable Agents and Included Message Credits · HIPAA-compliant plans available for an additional fee |
| Essentials | Priced on request | 600 minimum Included Message Credits per month · 3 Agents included · 3-year conversation history · HIPAA-compliant plans available for an additional fee |
| Pro | Priced on request | 2,000 minimum Included Message Credits per month · 5 Agents included · unlimited conversation history · HIPAA-compliant plans available for an additional fee |
The facts
Each one read from Textline's own pages, with the date it was checked.
What it does
- API
- The Essentials plan includes API and webhooks.checked 2 Oct 2026
- Automation
- Textline supports auto-assignment of inbound messages and automated triggers based on time, date, or keyword.checked 2 Oct 2026
- Compliance
- Textline states that its platform is SOC 2 certified and compliant with HIPAA and TCPA regulations; HIPAA-compliant plans are available for an additional fee.checked 2 Oct 2026
- Data location
- Textline says it stores its data in AWS.checked 2 Oct 2026
- Integrations
- Listed integrations include Salesforce, HubSpot, Zendesk Support, Pipedrive, Talkdesk, Aircall, Slack, Zapier, and Freshdesk.checked 2 Oct 2026
- Messaging features
- The product lists mass texting, two-way texting, group texting, SMS surveys, templates, scheduled messages, and automations.checked 2 Oct 2026
- Number registration limit
- The pricing FAQ says a $15 monthly campaign fee applies when using a 10DLC number, while toll-free numbers currently have no monthly registration fee.checked 2 Oct 2026
- Product
- Textline describes itself as business texting software for customer support, sales, marketing, and logistics teams.checked 2 Oct 2026
- Security
- Textline says data is encrypted in transit and at rest and that traffic is monitored in real time for security events.checked 2 Oct 2026
- Shared inbox
- The Textline inbox can manage conversations via live web chat, SMS, and social media.checked 2 Oct 2026
- Voice limitation
- Textline says its numbers do not provide voice functionality, though call forwarding can be set up.checked 2 Oct 2026
Money
- Free account
- The site invites users to create a free account with no credit card required, but its pricing page lists three paid plan tiers and does not state a free plan or trial duration.checked 2 Oct 2026
- Messaging costs
- Additional message credits cost $0.03 each, and backup message credits cost $0.04 each.checked 2 Oct 2026
Where it runs
- Mobile and browser access
- Textline lists a mobile companion app and Chrome extension among its product offerings.checked 2 Oct 2026
The company
- Team tools
- Users can leave private notes or ask internal team questions within text conversations.checked 2 Oct 2026
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