Text Request
Text Request is business texting software that lets small businesses text customers from their business number.
What Text Request is
Text Request is business texting software that lets small businesses text customers from their business number. It supports SMS and MMS, two-way conversations, scheduled messages, reminders, and mass texting. Sequences can schedule messages around a date important to customers, while its SMS Chat website widget starts text conversations and collects contact information for follow-up. Businesses can request and collect secure payments through SMS using their own processor or Text Request's. The service offers API access, webhooks, and direct integrations including HubSpot, Square, Mailchimp, QuickBooks, Pipedrive, Zapier, Help Scout, Angi, and Microsoft Dynamics 365. Apps and access options include Android, iOS, Windows desktop, a Mac web app, a Chrome extension, and web. Mobile apps omit P2P messaging, reports, integrations, and custom merge messages. Every plan includes in-house support. HIPAA-compliant accounts cost an additional $50/mo.
Good
- Supports SMS, MMS, scheduling, reminders, and mass texting.
- Sequences schedule messages around customer dates.
- SMS Chat collects contact details for follow-up.
- Offers API, webhooks, and direct integrations.
- Every plan includes in-house customer support.
Watch out
- The 14-day trial restricts who users can text.
- Mobile apps omit P2P messaging, reports, and integrations.
- HIPAA-compliant accounts cost an additional $50/mo.
Who it suits
Text Request suits small businesses that want to handle customer texting from a business number, including scheduled or mass messages. It may also fit businesses seeking SMS payment collection, API access, and direct integrations.
Verdict
Text Request combines business texting with sequences, a website chat widget, payment collection, and integrations. Check the mobile-app omissions and trial restrictions, and note that HIPAA-compliant accounts carry an additional monthly fee.
Plans and prices
From Text Request's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise | $575 a month | 20,000 included texts · 10 dashboards · $0.032 additional texts · Billed monthly |
| High Volume Tier 1 | $890 a month | 50,000 included texts · 10 dashboards · $0.019 additional texts · $5 additional dashboards · Billed monthly |
| High Volume Tier 2 | $1,460 a month | 100,000 included texts · 10 dashboards · $0.016 additional texts · $5 additional dashboards · Billed monthly |
| High Volume Tier 3 | $2,900 a month | 250,000 included texts · 10 dashboards · $0.013 additional texts · $5 additional dashboards · Billed monthly |
| Corporate | — | 6,500 included texts · 5 dashboards · $0.049 additional texts · Billed monthly |
| Basic | — | 1,000 included texts · 1 dashboard · $0.058 additional texts · Billed monthly |
| Starter | — | 2,500 included texts · 2 dashboards · $0.058 additional texts · Billed monthly |
The facts
Each one read from Text Request's own pages, with the date it was checked.
The company
- Company scale
- Text Request reports more than 1B messages delivered, 60K active users, and 200M people connected over SMS.checked 1 Oct 2026
- Founded
- 2014checked 28 Sep 2026
- Headquarters
- Chattanooga, Tennessee, United Stateschecked 28 Sep 2026
What it does
- Compliance
- Text Request states that it is SOC 2 Type 2 certified and offers HIPAA-compliant accounts for an additional $50/mo fee.checked 1 Oct 2026
- Downloads
- Text Request provides iOS and Android apps, a Windows desktop app, a Mac web app, and a Chrome extension.checked 1 Oct 2026
- Integrations
- The service offers API and webhooks plus direct integrations including HubSpot, Square, Mailchimp, QuickBooks, Pipedrive, Zapier, Help Scout, Angi, and Microsoft Dynamics 365.checked 1 Oct 2026
- Messaging
- The platform supports SMS and MMS, two-way texting, scheduling, reminders, and mass texting.checked 1 Oct 2026
- Mobile limits
- The mobile app does not include P2P messaging, reports, integrations, or custom merge messages.checked 1 Oct 2026
- Payments
- Users can request and collect secure payments through SMS using their own payment processor or Text Request's.checked 1 Oct 2026
- Product
- Text Request is business texting software that lets small businesses text from their business number.checked 1 Oct 2026
- Security
- Text Request encrypts data in transit and at rest, supports SSO and MFA, and describes its service as 100% cloud-based with redundant servers.checked 1 Oct 2026
- Sequences
- Sequences schedule a series of messages around a date important to customers.checked 1 Oct 2026
- SMS chat
- SMS Chat is a website widget that starts text conversations and collects contact information for follow-up.checked 1 Oct 2026
- Support
- Every plan includes ongoing customer support from an in-house team located in Chattanooga, Tennessee.checked 1 Oct 2026
Money
- Free trial limits
- The 14-day trial allows texting only to Text Request's sales support number and the verified phone number, and excludes reviews, payments, integrations, and additional dashboards.checked 1 Oct 2026
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