MessageDesk
- Android app
- Yes
- Free plan
- Trial only
- Paid plans from
- $2.42/mo
- Runs on
- Android, iOS, Web
Summary
MessageDesk brings business texting from multiple teams and phone lines into a shared inbox, available on the web, Android, and iOS. Teams can route and assign conversations, add labels or comments, mention teammates, and schedule messages. It supports individual and group SMS and MMS, with group texts of up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. Sending is supported from 10-digit US and Canada numbers, including landline and VoIP numbers, but not cell phone numbers. Team and Pro plans list documentation and email support; Enterprise includes priority support. A free 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, advises against using it for protected health information, and does not currently sign BAAs.
Who it is for
It suits HR, staffing, dispatch, operations, professional-services, and home-services teams that coordinate customer texting. Teams needing mobile access should note that Relays, comments and mentions, and full settings are desktop-only.
What is good
- Shared inbox supports routing, assignment, labels, and scheduling.
- Supports individual and group SMS and MMS.
- Automated Relays can respond to keywords and assign teammates.
- Integrates with Twilio, Zapier, webhooks, and VoIP providers.
What to know first
- Does not work with cell phone numbers.
- Mobile apps lack Relays, comments, mentions, and full settings.
- SMS is not end-to-end encrypted; no BAAs are offered.
- Trial requires a credit card; Team requires three users.
Verdict
MessageDesk combines team inbox tools, SMS and MMS, and automation for business texting. Check its number and security limitations, and its plan requirements, before choosing it.
MessageDesk plans and pricing
All plansCompared on two-way SMS software
- Free plan
- Yesmessagedesk.com
- Paid from
- $29/user/momessagedesk.com
- Two-way messaging
- Yesmessagedesk.com
- MMS support
- Yesmessagedesk.com
- Shared team inbox
- Yesmessagedesk.com
- Automated sequences
- Yesmessagedesk.com
- Scheduled messages
- Yesmessagedesk.com
- Inbound keywords
- Yesmessagedesk.com
- Included team seats
- 3 usersmessagedesk.com
Facts
- Product
- MessageDesk combines business texting across teams and phone lines in one shared inbox.messagedesk.com · 29 Sept 2026
- Inbox
- Teams can route, assign, label, comment on, mention teammates in, and schedule text conversations.messagedesk.com · 29 Sept 2026
- Messaging
- The service supports SMS and MMS, including individual and group texting; its product page describes group texts with up to 7 contacts.messagedesk.com · 29 Sept 2026
- Automations
- Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels automatically.messagedesk.com · 29 Sept 2026
- Integrations
- Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone.messagedesk.com · 29 Sept 2026
- Phone numbers
- MessageDesk says it supports sending from 10-digit US and Canada numbers, including existing landline and VoIP numbers, and does not work with cell phone numbers.messagedesk.com · 29 Sept 2026
- Carrier registration
- MessageDesk guides businesses through A2P 10DLC carrier registration and includes carrier registration in the Team plan.messagedesk.com · 29 Sept 2026
- Security
- MessageDesk states it is AICPA SOC 2 Type II certified and offers security documentation through its Trust Center.messagedesk.com · 29 Sept 2026
- Security limitation
- The company says SMS is not end-to-end encrypted and that MessageDesk is not for sending protected health information; it does not currently sign BAAs.messagedesk.com · 29 Sept 2026
- Trial
- A free 14-day trial is offered, and a credit card is required to create an account and start it.messagedesk.com · 29 Sept 2026
- Support
- Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise.messagedesk.com · 29 Sept 2026
- Platforms
- The maker documents web access, iOS and Android apps in beta, and desktop progressive web app installation through Chrome or Safari.docs.messagedesk.com · 29 Sept 2026
- Mobile limits
- The mobile apps support inbox access, messaging and contact management, while Relays, comments and mentions, and full settings access are desktop-only features.docs.messagedesk.com · 29 Sept 2026
- Audience
- MessageDesk describes its users as HR, staffing, dispatch, operations, professional-services and home-services teams.messagedesk.com · 29 Sept 2026
Best MessageDesk alternatives
See all 12
Where it ranks on Everything Xiaomi
Is MessageDesk yours?
Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.
Sources
- messagedesk.com/why-messagedesk· checked 29 Sept 2026
- messagedesk.com/product-overview· checked 29 Sept 2026
- messagedesk.com/integrations· checked 29 Sept 2026
- messagedesk.com/pricing· checked 29 Sept 2026
- messagedesk.com/features/security-compliance· checked 29 Sept 2026
- docs.messagedesk.com/get-started/install-apps· checked 29 Sept 2026