Captivated
Captivated is a conversation management platform built around two-way business texting.
What Captivated is
Captivated is a conversation management platform built around two-way business texting. Teams can manage customer messages in a shared space, assign conversation ownership, use team queues, and escalate conversations. Workflows can automate appointment communications, follow-ups, and other messaging cadences. Express Pay supports payment requests by credit card or ACH, and teams can send forms and documents by text for completion and signature. Listed integrations include HubSpot, Chrome, Google Calendar, Outlook, Stripe, Square, Zapier, Jotform, Zoom, Shopify, WorkWave, and web-based CRMs. API access is available on Pro plans for connecting other applications and starting two-way conversations. Captivated says data is encrypted in transit and at rest, and that SOC-2, HIPAA, and CCPA compliance reports are available upon request. Every plan includes live support. Plans include monthly message commitments from 500 to 15,000 messages, with unlimited users and teams; extra messages and some usage-based items may incur charges.
Good
- Shared inbox with ownership, queues, and escalation
- Automated customer messaging workflows
- Express Pay supports credit card and ACH
- Live support included on every plan
Watch out
- No free plan
- Messages above monthly commitments are billed separately
Who it suits
Captivated suits businesses that need teams to manage customer texts together and automate follow-ups or appointment communications. The product highlights healthcare, automotive, home services, lawn care, golf, and restaurant use.
Verdict
Captivated brings shared texting, workflow automation, payment requests, and document handling into one business communication platform. Review message allowances and possible extra usage charges when evaluating a plan.
Plans and prices
From Captivated's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Choice | — | 7,500 messages / mo. · Unlimited users and teams · 3 text lines included · Website Widget · Chrome Extension · Live support |
| Engage | — | 2,500 messages / mo. · Unlimited users and teams · 2 text lines included · Website Widget · Chrome Extension · Live support |
| Pro | — | 15,000 messages / mo. · Unlimited users and teams · 4 text lines included · Website Widget · Chrome Extension · Live support |
| Starter | — | 500 messages / mo. · Unlimited users and teams · 1 text line included · Website Widget · Chrome Extension · Live support |
The facts
Each one read from Captivated's own pages, with the date it was checked.
What it does
- Additional usage charges
- Messages above the included monthly commitment are billed at the plan’s per-message rate, and usage-based items and applicable taxes or pass-through charges may be billed separately.checked 5 Oct 2026
- API
- Captivated says API access is available on Pro plans for connecting other applications and starting two-way conversations.checked 5 Oct 2026
- Automation
- Workflows can automate appointment communications, follow-ups, and other customer messaging cadences.checked 5 Oct 2026
- Compliance
- Captivated says SOC-2, HIPAA, and CCPA compliance reports are available upon request.checked 5 Oct 2026
- Integrations
- Listed integrations include HubSpot, Chrome, Google Calendar, Outlook, Stripe, Square, Zapier, Jotform, Zoom, Shopify, WorkWave, and web-based CRMs.checked 5 Oct 2026
- Intended users
- Captivated presents the product for businesses of different sizes and highlights use in healthcare, automotive, home services, lawn care, golf, and restaurants.checked 5 Oct 2026
- Payments and forms
- Express Pay supports payment requests by credit card or ACH, and the platform can send forms and documents by text for completion and signature.checked 5 Oct 2026
- Product
- Captivated describes its product as a conversation management platform that uses two-way business texting to unite teams and manage customer communication.checked 5 Oct 2026
- Security
- The company says data is encrypted in transit and at rest, using AES-256 for database data stored at rest.checked 5 Oct 2026
- Shared conversations
- The platform lets teams manage customer messages in a shared space, with conversation ownership, team queues, and escalation.checked 5 Oct 2026
- Support
- Pricing states every plan includes live support, while the support page describes personalized onboarding, one-on-one training, and ongoing help by text or call.checked 5 Oct 2026
The company
- Founded
- 2014checked 28 Sep 2026
- Headquarters
- Indianapolis, Indiana, United Stateschecked 28 Sep 2026
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