Captivated

C tier on Business Texting SoftwareScore 6.2 · #17 of 27

Android app: Not listed
Free plan: No
Runs on: api, Browser extension, iOS, Web

captivated.works

Summary

Captivated is a conversation management platform built around two-way business texting. Teams can manage customer messages in a shared space, assign conversation ownership, use team queues, and escalate conversations. Workflows can automate appointment communications, follow-ups, and other messaging cadences. Express Pay supports payment requests by credit card or ACH, and teams can send forms and documents by text for completion and signature. Listed integrations include HubSpot, Chrome, Google Calendar, Outlook, Stripe, Square, Zapier, Jotform, Zoom, Shopify, WorkWave, and web-based CRMs. API access is available on Pro plans for connecting other applications and starting two-way conversations. Captivated says data is encrypted in transit and at rest, and that SOC-2, HIPAA, and CCPA compliance reports are available upon request. Every plan includes live support. Plans include monthly message commitments from 500 to 15,000 messages, with unlimited users and teams; extra messages and some usage-based items may incur charges.

Who it is for

Captivated suits businesses that need teams to manage customer texts together and automate follow-ups or appointment communications. The product highlights healthcare, automotive, home services, lawn care, golf, and restaurant use.

What is good

Shared inbox with ownership, queues, and escalation
Automated customer messaging workflows
Express Pay supports credit card and ACH
Live support included on every plan

What to know first

No free plan
Messages above monthly commitments are billed separately

Verdict

Captivated brings shared texting, workflow automation, payment requests, and document handling into one business communication platform. Review message allowances and possible extra usage charges when evaluating a plan.

Captivated plans and pricing

All plans

Starter Not published 500 messages / mo. · Unlimited users and teams · 1 text line included · Website Widget · Chrome Extension · Live support captivated.works · 5 Oct 2026

Engage Not published 2,500 messages / mo. · Unlimited users and teams · 2 text lines included · Website Widget · Chrome Extension · Live support captivated.works · 5 Oct 2026

Choice Not published 7,500 messages / mo. · Unlimited users and teams · 3 text lines included · Website Widget · Chrome Extension · Live support captivated.works · 5 Oct 2026

Pro Not published 15,000 messages / mo. · Unlimited users and teams · 4 text lines included · Website Widget · Chrome Extension · Live support captivated.works · 5 Oct 2026

Compared on business texting software

Free plan: Nocaptivated.works
Two-way messaging: Yescaptivated.works
MMS support: Yescaptivated.works
Shared team inbox: Yescaptivated.works
Automated sequences: Yescaptivated.works
Scheduled messages: Yescaptivated.works
Inbound keywords: Yescaptivated.works

Facts

Product: Captivated describes its product as a conversation management platform that uses two-way business texting to unite teams and manage customer communication.captivated.works · 5 Oct 2026
Shared conversations: The platform lets teams manage customer messages in a shared space, with conversation ownership, team queues, and escalation.captivated.works · 5 Oct 2026
Automation: Workflows can automate appointment communications, follow-ups, and other customer messaging cadences.captivated.works · 5 Oct 2026
Payments and forms: Express Pay supports payment requests by credit card or ACH, and the platform can send forms and documents by text for completion and signature.captivated.works · 5 Oct 2026
Integrations: Listed integrations include HubSpot, Chrome, Google Calendar, Outlook, Stripe, Square, Zapier, Jotform, Zoom, Shopify, WorkWave, and web-based CRMs.captivated.works · 5 Oct 2026
API: Captivated says API access is available on Pro plans for connecting other applications and starting two-way conversations.captivated.works · 5 Oct 2026
Security: The company says data is encrypted in transit and at rest, using AES-256 for database data stored at rest.captivated.works · 5 Oct 2026
Compliance: Captivated says SOC-2, HIPAA, and CCPA compliance reports are available upon request.captivated.works · 5 Oct 2026
Support: Pricing states every plan includes live support, while the support page describes personalized onboarding, one-on-one training, and ongoing help by text or call.captivated.works · 5 Oct 2026
Additional usage charges: Messages above the included monthly commitment are billed at the plan’s per-message rate, and usage-based items and applicable taxes or pass-through charges may be billed separately.captivated.works · 5 Oct 2026
Intended users: Captivated presents the product for businesses of different sizes and highlights use in healthcare, automotive, home services, lawn care, golf, and restaurants.captivated.works · 5 Oct 2026