Sinch Engage
Summary
Sinch Engage is a business messaging platform for SMS campaigns and two-way customer conversations. Its plans include scheduled messages, workflow automations, templates, contact management, personalization and a shared team inbox with conversation assignment. Supported messaging includes SMS, MMS and RCS, with add-ons for WhatsApp, Facebook Messenger and Instagram Messenger. The Messages API can send and receive SMS and MMS, schedule messages, track delivery and handle replies. Listed integrations include HubSpot, Salesforce, Shopify, BigCommerce, NetSuite, ActiveCampaign, Microsoft Dynamics, Adobe Campaign, Epic, Zapier and Workato. The iOS and Android app supports messaging, team assignments and push notifications, but is limited to active plan users; Basic-only and trial-only accounts cannot use it, and new accounts cannot be created there. A 14-day trial requires no credit card, but is limited to exploring the platform and sending test messages to yourself. Pricing starts at $99/mo. Taxes are excluded, and carrier fees and some integration or Meta channel charges may apply.
Who it is for
It suits businesses that need campaign messaging, shared team conversations or customer messaging through an API. The listed intended industries include retail, healthcare, logistics, fitness and service businesses.
What is good
- Supports SMS, MMS, RCS and social channel add-ons.
- Campaign plans include scheduling and workflow automations.
- Shared inbox supports team conversation assignment.
- Integrates with listed CRM, commerce and automation services.
- Offers SAML single sign-on and listed security certifications.
What to know first
- No free plan; pricing starts at $99/mo.
- Mobile app excludes Basic-only and trial-only accounts.
- Trial is limited to exploration and self-test messages.
- Taxes, carrier fees and some add-ons may cost extra.
Verdict
Sinch Engage combines campaign tools with two-way messaging, a shared inbox and API access. Check account eligibility for the mobile app and possible additional charges before choosing a plan.
Sinch Engage plans and pricing
All plansCompared on WhatsApp marketing software
Facts
- Product
- Sinch Engage provides businesses with a platform for SMS campaigns and two-way customer messaging.sinch.com · 3 Oct 2026
- Messaging channels
- The pricing page lists SMS, MMS, RCS and social channel add-ons including WhatsApp, Facebook Messenger and Instagram Messenger.sinch.com · 3 Oct 2026
- Campaign tools
- The plans include campaigns, scheduled messages, workflow automations, templates, contact management and message personalization.sinch.com · 3 Oct 2026
- Inbox
- The product offers a shared inbox for team conversations, with conversation assignment available in the plan comparison.sinch.com · 3 Oct 2026
- Integrations
- Listed integrations include HubSpot, Salesforce, Shopify, BigCommerce, NetSuite, ActiveCampaign, Microsoft Dynamics, Adobe Campaign, Epic, Zapier and Workato.sinch.com · 3 Oct 2026
- API
- The Messages API is a REST API for sending and receiving SMS and MMS, scheduling messages, tracking delivery and handling replies.sinch.com · 3 Oct 2026
- Mobile app
- The mobile app is available for iOS and Android and supports messaging, team assignments and push notifications.sinch.com · 3 Oct 2026
- Mobile app limit
- The mobile app is available to active plan users except Basic-only and trial-only accounts, and new accounts cannot be created in the app.sinch.com · 3 Oct 2026
- SSO security
- Sinch Engage supports SAML single sign-on with Microsoft Entra ID and Okta, including enforcement for matching email domains.sinch.com · 3 Oct 2026
- Security certifications
- Sinch’s Trust Center lists ISO 27001:2022, SOC 2 Type I and Type II, PCI, GDPR and HIPAA badges.trust.sinch.com · 3 Oct 2026
- Trial
- Sinch Engage offers a 14-day trial with no credit card required; the pricing FAQ describes it as limited to exploring the platform and sending test messages to yourself.sinch.com · 3 Oct 2026
- Support
- The pricing page says all plans include 24/7 global support, and the FAQ lists chat, email or phone support with tier-dependent availability.sinch.com · 3 Oct 2026
- Additional charges
- The pricing page says prices exclude tax and additional carrier fees may apply; some integrations and Meta channels may also have extra charges.sinch.com · 3 Oct 2026
- Intended customers
- Sinch Engage describes its audience as businesses across industries including retail, healthcare, logistics, fitness and service businesses.sinch.com · 3 Oct 2026
Company
- Founded
- 2008sinch.com · 28 Sept 2026
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Where it ranks on Everything Xiaomi
- Best WhatsApp Marketing Software in 2026#17 of 72
- Best SMS Marketing Software in 2026#10 of 51
- Best SMS Gateway Software in 2026#9 of 36
- Best SMS Chatbot Software in 2026#9 of 32
- Best Business Text Messaging Software in 2026#4 of 30
- Best Nonprofit Text Messaging Software in 2026#7 of 27
- Best Business Texting Software in 2026#7 of 27
Is Sinch Engage yours?
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Sources
- sinch.com/engage/pricing/· checked 3 Oct 2026
- sinch.com/engage/integrations/· checked 3 Oct 2026
- sinch.com/engage/features/messages-api/· checked 3 Oct 2026
- sinch.com/engage/features/mobile-app/· checked 3 Oct 2026
- sinch.com/engage/features/single-sign-on/· checked 3 Oct 2026
- trust.sinch.com· checked 3 Oct 2026
- sinch.com/engage/· checked 28 Sept 2026