MessageDesk
7.1#6 in business text messaging softwareAndroidiOSWeb
VisitMessageDesk vs Text Request
Text Request
7.2#3 in business text messaging softwareFrom $575 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | MessageDesk | Text Request |
|---|---|---|
| Integrations | Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone. | The service offers API and webhooks plus direct integrations including HubSpot, Square, Mailchimp, QuickBooks, Pipedrive, Zapier, Help Scout, Angi, and Microsoft Dynamics 365. |
| Messaging | The service supports SMS and MMS, including individual and group texting; its product page describes group texts with up to 7 contacts. | The platform supports SMS and MMS, two-way texting, scheduling, reminders, and mass texting. |
| Mobile limits | The mobile apps support inbox access, messaging and contact management, while Relays, comments and mentions, and full settings access are desktop-only features. | The mobile app does not include P2P messaging, reports, integrations, or custom merge messages. |
| Product | MessageDesk combines business texting across teams and phone lines in one shared inbox. | Text Request is business texting software that lets small businesses text from their business number. |
| Security | MessageDesk states it is AICPA SOC 2 Type II certified and offers security documentation through its Trust Center. | Text Request encrypts data in transit and at rest, supports SSO and MFA, and describes its service as 100% cloud-based with redundant servers. |
| Support | Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise. | Every plan includes ongoing customer support from an in-house team located in Chattanooga, Tennessee. |
MessageDesk plans
- Team (yearly)$29
- Team (monthly)$39 a month
- Pro (yearly)$79
- Pro (monthly)$99 a month
- Enterprise (monthly)Priced on request
- Enterprise (yearly)Priced on request
Text Request plans
- Enterprise$575 a month
- High Volume Tier 1$890 a month
- High Volume Tier 2$1,460 a month
- High Volume Tier 3$2,900 a month
- Corporate—
- Basic—
Pick MessageDesk if…
It suits HR, staffing, dispatch, operations, professional-services, and home-services teams that coordinate customer texting. Teams needing mobile access should note that Relays, comments and mentions, and full settings are desktop-only.
Pick Text Request if…
Text Request suits small businesses that want to handle customer texting from a business number, including scheduled or mass messages. It may also fit businesses seeking SMS payment collection, API access, and direct integrations.