SMS-Magic
SMS-Magic is a CRM-based conversational messaging platform for businesses communicating with customers and prospects.
What SMS-Magic is
SMS-Magic is a CRM-based conversational messaging platform for businesses communicating with customers and prospects. Teams can send messages through text, WhatsApp, Facebook Messenger, and LINE, and create or schedule multimedia campaigns with personalized conversations across channels. Its mobile app lets teams manage conversations and share images, files, videos, and live photos; it is available for Android and iOS. SMS-Magic primarily works with Salesforce and Zoho, and also lists Marketo, Marketing Cloud, and Pardot integrations. Businesses without a CRM can use its APIs to send and receive customer messages from their URLs and apps. The company says it handles messaging compliance and encrypts subscriber data in transit, with backups and authentication credentials encrypted at rest. It lists customer support by email at [email protected]. Its listed plans include SMS Automation, SMS Conversational Messaging, and Multi-channel Messaging.
Good
- Supports text, WhatsApp, Messenger, and LINE.
- Android and iOS apps manage customer conversations.
- APIs support businesses without a CRM.
- Includes a 14-day trial.
Watch out
- No free plan is available.
- CRM integrations primarily focus on Salesforce and Zoho.
Who it suits
SMS-Magic suits businesses that want to manage customer messaging across channels, especially those using Salesforce or Zoho. Its mobile app and API also serve teams working on phones or connecting their own URLs and apps.
Verdict
SMS-Magic brings multi-channel messaging, campaigns, mobile conversation management, and CRM connections together. It may suit teams needing those tools, but there is no free plan.
Plans and prices
From SMS-Magic's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| SMS Automation | ₹582 a month | Bundle @ ₹4163/month · messaging features listed on page |
| SMS Conversational Messaging | ₹1,415 a month | Bundle @ ₹8300/month · includes SMS Automation features |
| Multi-channel Messaging | ₹2,660 a month | Bundle @ ₹15000/month · includes conversational messaging and automation features |
The facts
Each one read from SMS-Magic's own pages, with the date it was checked.
What it does
- API
- Businesses without a CRM can send and receive customer messages from their URLs and apps using SMS-Magic APIs.checked 3 Oct 2026
- Audience
- The company describes serving businesses from small and midsize firms to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, and wellness.checked 3 Oct 2026
- Campaigns
- The product supports creating and scheduling multimedia messaging campaigns and personalizing conversations across channels.checked 3 Oct 2026
- Channels
- It supports messaging through text, WhatsApp, Facebook Messenger, and LINE from a smartphone.checked 3 Oct 2026
- Compliance
- SMS-Magic says it handles messaging compliance and regulations for customers.checked 3 Oct 2026
- Integrations
- SMS-Magic says it primarily works with Salesforce and Zoho and also integrates with Marketo, Marketing Cloud, and Pardot.checked 3 Oct 2026
- Privacy
- The privacy policy says SMS-Magic does not sell personal information under the CCPA and does not transfer SMS consent or phone numbers for third-party marketing.checked 3 Oct 2026
- Product
- SMS-Magic is a CRM-based conversational messaging platform for engaging customers and prospects.checked 3 Oct 2026
- Security
- The company says it encrypts Subscriber Data in transit and encrypts backups and authentication credentials at rest.checked 3 Oct 2026
- Support
- The company lists customer support by email at [email protected].checked 3 Oct 2026
The company
- Company history
- SMS-Magic documentation says the product launched on Salesforce in 2010 and its parent company Screen-Magic was founded in 2008.checked 3 Oct 2026
- Headquarters
- Pune, Indiachecked 28 Sep 2026
Where it runs
- Mobile app
- The mobile app lets teams manage customer conversations and share images, files, videos, and live photos from mobile devices.checked 3 Oct 2026
- Mobile platforms
- SMS-Magic states that its mobile app is available on Android and iOS.checked 3 Oct 2026
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