GoTo Connect
GoTo Connect is a paid cloud communications platform for small, midsized, distributed, and multi-location businesses.
What GoTo Connect is
GoTo Connect is a paid cloud communications platform for small, midsized, distributed, and multi-location businesses. Its phone system combines calling with meetings, messaging, softphone features, and SMS. The Phone System plan includes unlimited auto attendants and call queues, customizable dial plans, calls to 50 countries, and video meetings for up to 250 participants. Other plans add customer channels such as WhatsApp, social messaging, SMS campaigns, web chat, surveys, and a team inbox, as well as contact-center tools. An AI Receptionist add-on can answer calls, route inquiries, capture caller details, and provide multilingual support with a customizable voice. Desktop and mobile apps are available, and meetings can be joined in a browser without a download or account. GoTo says every Connect plan includes 24/7 support. Pricing is available on request, and there is no free plan. The listed security measures include TLS 1.2 or higher for data in transit and AES 256-bit encryption for customer content at rest.
Good
- Multiple business numbers and custom call routing
- Phone System includes unlimited auto attendants
- Meetings support up to 250 participants
- Desktop and mobile apps available
- Every plan includes 24/7 support
Watch out
- No free plan
- Pricing available on request
- International calling availability may differ by region
Who it suits
GoTo Connect suits businesses looking to combine phone service with meetings and messaging. Its broader CX and Contact Center offerings are aimed at organizations that also need customer messaging channels or agent and supervisor tools.
Verdict
GoTo Connect covers business telephony, meetings, and messaging, with additional plans for customer experience and contact-center work. Pricing is on request, so prospective customers will need to ask for details.
Plans and prices
From GoTo Connect's own pricing page, checked 12 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Phone System | Priced on request | Free calls to 50 countries · Unlimited auto attendants and call queues · Video meetings up to 250 participants · 24/7 support |
| Customer Experience (CX) | Priced on request | WhatsApp, social, SMS campaigns, web chat, and surveys · Team inbox · AI call summaries and dashboards · ServiceNow and Zendesk integrations |
| CX Complete | Priced on request | 100 AIR credits included · AI-driven call handling · WhatsApp, social, SMS campaigns, web chat, and surveys · Built-in webinar capabilities |
| Contact Center | Priced on request | AI chat analysis · Agent dashboard and integrated softphone · Priority routing · Agent monitoring, coaching, and co-browsing |
| Phone System + AI Receptionist | Priced on request | 100 AIR credits included · 24/7 AI call answering · Intelligent call routing · Multilingual support |
The facts
Each one read from GoTo Connect's own pages, with the date it was checked.
What it does
- AI receptionist
- The AI Receptionist add-on can answer calls, route inquiries, capture caller details, and provide multilingual support with a customizable voice.checked 12 Oct 2026
- Auto attendant
- Yeschecked 21 Sep 2026
- Business numbers
- multiplechecked 21 Sep 2026
- Call handling
- The Phone System plan includes unlimited auto attendants and call queues, customizable dial plans, and calls to 50 countries.checked 12 Oct 2026
- Call routing
- customchecked 21 Sep 2026
- Compliance
- GoTo Connect's technical and organizational measures list SOC 2/SOC 3 Type II, BSI C5, PCI DSS, and TRUSTe Enterprise Privacy certifications.checked 12 Oct 2026
- Customer channels
- The CX offerings include WhatsApp, social messaging, SMS campaigns, web chat, surveys, and a team inbox.checked 12 Oct 2026
- Integrations
- GoTo Connect lists integrations with ServiceNow and Zendesk, and its integration marketplace features Kommo CRM and Pipedrive.checked 12 Oct 2026
- Intended users
- GoTo describes Connect as serving small, midsized, distributed, and multi-location businesses, with offerings for industries including automotive, healthcare, retail, education, and manufacturing.checked 12 Oct 2026
- Meetings
- GoTo Connect plans include video meetings for up to 250 participants.checked 12 Oct 2026
- Phone system
- Its cloud phone system combines telephony with meeting and messaging capabilities, softphone features, and SMS.checked 12 Oct 2026
- Product
- GoTo Connect is an AI-powered cloud communications and unified communications platform for small, midsized, and distributed businesses.checked 12 Oct 2026
- Security
- GoTo's GoTo Connect technical and organizational measures describe TLS 1.2 or higher for data in transit and AES 256-bit encryption for customer content at rest.checked 12 Oct 2026
- Support
- GoTo says every Connect plan includes 24/7 support.checked 12 Oct 2026
- Voicemail transcription
- Yeschecked 21 Sep 2026
Where it runs
- Applications
- GoTo says its desktop app is available for Mac and Windows and that meetings can be joined from a browser without a download or account.checked 12 Oct 2026
- Desktop and mobile apps
- Yeschecked 21 Sep 2026
Money
- Free plan
- Nochecked 21 Sep 2026
- Plan limits
- The pricing comparison lists 1,000 shared toll-free minutes and international calling to 50+ countries for each displayed plan; availability may differ by region.checked 12 Oct 2026
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