NFON Cloudya
NFON Cloudya is paid cloud telephony for businesses, available through the web and apps for Windows, macOS, iOS, and Android.
What NFON Cloudya is
NFON Cloudya is paid cloud telephony for businesses, available through the web and apps for Windows, macOS, iOS, and Android. It supports multiple business numbers, an auto attendant, custom call routing, and voicemail transcription. Desktop and mobile apps are included in the listed platform coverage. In Germany, the Cloudya Business Standard License is listed at €6.80 a month, with a one-time €25.00 activation fee per seat. The Cloudya Business Premium License is listed at €9.90 a month and has a one-time €35.00 activation fee per seat. Premium also includes a softphone, AI transcription and conversation summaries, and Meet & Share video meetings. There is no free plan, and the starting price is €6.80/user/mo. NFON Cloudya is listed as the maker, founded in 2007 and headquartered in Munich, Germany. The stated plan prices and activation fees are shown for Germany.
Good
- Supports web, Windows, macOS, iOS, and Android
- Multiple business numbers are supported
- Custom call routing and auto attendant
- Voicemail transcription is available
- Premium includes video meetings and AI summaries
Watch out
- No free plan
- One-time activation fees apply in Germany
- Premium costs €9.90 a month
- Prices are shown for Germany
Who it suits
It suits businesses needing cloud calling across web, desktop, and mobile platforms. Teams needing multiple numbers, routing, voicemail transcription, or Premium’s added meeting and transcription features can compare the two listed licenses.
Verdict
NFON Cloudya combines business calling functions with broad platform support. Its two listed licenses differ in price, activation fee, and Premium features, so requirements and German billing details should guide selection.
Plans and prices
From NFON Cloudya's own pricing page, checked 22 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Cloudya Business Standard License | €6.80 a month | Prices shown for Germany; activation fee is €25.00 per seat, one-time. |
| Cloudya Business Premium License | €9.90 a month | Softphone included · AI transcription and conversation summaries · Meet & Share video meetings · Prices shown for Germany; activation fee is €35.00 per seat, one-time. |
| Cloud Business Telephony | €4.50 a month | per seat per month |
| NFON Cloud Telephony | Priced on request | Meet & Share · audio/video conferencing · screen sharing · app suite · DND · per user per month |
The facts
Each one read from NFON Cloudya's own pages, with the date it was checked.
What it does
- AI summaries
- AI transcribes calls and voicemails, summarizes them and extracts follow-up actions.checked 15 Oct 2026
- API authentication
- The CTI API uses login credentials to issue access and refresh tokens and supports bearer-authenticated endpoints.checked 15 Oct 2026
- API documentation
- NFON publishes REST/OpenAPI CTI documentation covering call control, extension data, device management and event streams.checked 15 Oct 2026
- API event streaming
- Presence, line-state and call updates can be delivered as Server-Sent Events or JSON snapshots selected by the HTTP Accept header.checked 15 Oct 2026
- API licence
- The public CTI API documentation identifies the API licence as NFON proprietary.checked 15 Oct 2026
- API limitation
- The CTI API currently handles calls arriving directly at an extension but excludes group calls, skill calls, queues, forwarded calls and multi-party conferences.checked 15 Oct 2026
- Auto attendant
- Yeschecked 22 Sep 2026
- Business numbers
- multiplechecked 22 Sep 2026
- Call queues
- Call queues keep callers waiting with recorded music or messages when staff are busy.checked 15 Oct 2026
- Call routing
- Administrators can route calls by time periods and exceptions such as holidays.checked 15 Oct 2026
- CRM integrations
- NFON advertises CRM Connect integrations with more than 60 CRM systems, including Salesforce, HubSpot and SAP.checked 15 Oct 2026
- Help and support
- NFON’s Help Centre links to the admin portal, Cloudya web client, call-detail records, service status and developer resources.checked 15 Oct 2026
- IVR
- Interactive voice response menus let callers navigate to departments using keypad selections.checked 15 Oct 2026
- Limit: administration workflow
- A GetApp reviewer says button programming cannot be copied between users and must be repeated individually.checked 15 Oct 2026
The company
- Company customers
- NFON says it serves more than 54,000 customers and has over 3,000 sales and solution partners.checked 15 Oct 2026
- Company founded
- NFON states that the group was founded in 2007.checked 15 Oct 2026
- Company funding
- Crunchbase lists NFON as a public post-IPO-equity company with seven funding rounds and investors including BayBG Venture Capital and Activate Venture Partners.checked 15 Oct 2026
- Company legal name
- The maker is NFON AG, a German stock corporation headquartered in Munich.checked 15 Oct 2026
- Company size
- NFON reports more than 400 employees across Europe.checked 15 Oct 2026
- Founded
- 2007checked 28 Sep 2026
- Headquarters
- Munich, Germanychecked 28 Sep 2026
Where it runs
- Desktop and mobile apps
- Yeschecked 22 Sep 2026
- Device apps
- Users can call through Cloudya web, desktop and iOS/Android mobile apps, as well as supported desk phones.checked 15 Oct 2026
Money
- Free plan
- Nochecked 22 Sep 2026
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