VitalPBX
The facts below are what the maker publishes about VitalPBX, checked and dated. Our editors have not written about it yet.
Plans and prices
From VitalPBX's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Community | Free | 12 extensions · unlimited simultaneous calls by server capacity · 2 VitXi WebRTC clients · provision 20 devices · forum support |
| Enterprise | $100 a month | unlimited extensions/calls by server capacity · commercial features · Sonata Switchboard/Billing/Recording · 50 VitXi clients · unlimited device provisioning · 2 mobile clients · one tenant · ticket/forum support · Monthly |
| Call Center | $200 a month | unlimited extensions/calls by server capacity · all commercial modules · Sonata Switchboard/Billing/Recording/Dialer/Stats · VitXi · unlimited provisioning · 2 mobile clients · one tenant · ticket/forum support · Monthly |
| Multi-Tenant | $250 a month | unlimited extensions/calls by server capacity · all commercial modules · Sonata suite · VitXi · unlimited provisioning · 2 mobile clients · multi-tenant module · ticket/forum support · Monthly |
The facts
Each one read from VitalPBX's own pages, with the date it was checked.
What it does
- AI features
- Paid tiers include voicemail and recording transcription, AI agents, Helpdesk AI and text-to-audio capabilities, with AI-agent availability varying by plan.checked 15 Oct 2026
- API
- VitalPBX provides an API for retrieving information from the PBX and tenants; administrators create scoped application keys in the admin interface and the full reference is published in Postman.checked 15 Oct 2026
- Auto attendant
- Yeschecked 21 Sep 2026
- Call-center features
- Call-center functions include queue distribution, unlimited agents and queues, hot desking, supervision, recording, queue/agent reports and outbound dialing.checked 15 Oct 2026
- Call center tools
- The Call Center and Multi-Tenant offerings include Sonata modules such as Switchboard, Billing, Recording, Dialer, and Stats.checked 11 Oct 2026
- Call routing
- customchecked 21 Sep 2026
- Core features
- The feature matrix lists voicemail, firewall, intrusion detection, video conferencing, CDR, user portal, audio/video codecs and call recording in every plan.checked 15 Oct 2026
- CRM integrations
- The CRM Connector currently documents Salesforce and Zoho integrations, with call journaling, contact synchronization and automatic contact creation.checked 15 Oct 2026
- CRM recording limitation
- Embedded call-recording playback in the CRM connector is documented as available for Zoho CRM at the time of the guide.checked 15 Oct 2026
- Deployment
- The download page offers an ISO and installation guides for virtual machines, hardware, and VPS deployments.checked 11 Oct 2026
- Developer repositories
- The maker maintains public GitHub repositories containing VPS installers, migration scripts, stress tests, integrations and sample code, rather than publishing the complete PBX source.checked 15 Oct 2026
- Documentation
- The Wiki covers installation, administration, VitXi, Sonata Switchboard, Stats, Dialer, Recordings, Billing, FAQs and release notes, with forum, YouTube and Udemy support links.checked 15 Oct 2026
- Features
- The maker describes VitalPBX as having more than 150 features, including call center capabilities and call management.checked 11 Oct 2026
- Hosting limit
- VitalPBX says it provides licensing only, so hosting and server setup are the user's responsibility.checked 11 Oct 2026
- Integrations
- The site lists CRM connectivity with Zoho, Odoo, and Salesforce, plus SMS and WhatsApp integration.checked 11 Oct 2026
- Licence
- VitalPBX states in its community forum that the PBX itself is not open source; its EULA grants a proprietary licence, while some auxiliary repositories use GPL or MIT licences.checked 15 Oct 2026
- Limit: Capterra support and complexity
- Capterra reviews mention unclear extension/DID mapping, rudimentary endpoint provisioning, incomplete contact-center depth, occasional interface confusion and slow or uneven support.checked 15 Oct 2026
- Limit: SourceForge provisioning and licensing
- A SourceForge reviewer reports problematic provisioning, bugs during testing, confusing extras and paid requirements for some advertised features.checked 15 Oct 2026
The company
- Company
- LinkedIn lists the maker as privately held VitalPBX LLC, headquartered in Miami, Florida, founded in 2017, with 11–50 employees.checked 15 Oct 2026
- Company scale claim
- A recent LinkedIn company update claims more than 70,000 installations across 130+ countries.checked 15 Oct 2026
- Headquarters
- Miami, Florida, United Stateschecked 28 Sep 2026
Where it runs
- Desktop and mobile apps
- Yeschecked 21 Sep 2026
- Limit: Google Play app
- Google Play reviewers report Bluetooth-device drops and criticize replacing an earlier app while introducing a subscription model.checked 15 Oct 2026
Money
- Free plan
- Yeschecked 21 Sep 2026
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