GoTo Connect
7.5#47 in business phone systemsAndroidiOSWebmacOS
VisitGoTo Connect vs Nextiva
What both publish
| Fact | GoTo Connect | Nextiva |
|---|---|---|
| Auto attendant | Yes | Yes |
| Business numbers | multiple | multiple |
| Call handling | The Phone System plan includes unlimited auto attendants and call queues, customizable dial plans, and calls to 50 countries. | The product page lists auto attendants, local and toll-free numbers, advanced call routing, call recording, voicemail transcription, and call forwarding. |
| Call routing | custom | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. |
| Desktop and mobile apps | Yes | Yes |
| Integrations | GoTo Connect lists integrations with ServiceNow and Zendesk, and its integration marketplace features Kommo CRM and Pipedrive. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Intended users | GoTo describes Connect as serving small, midsized, distributed, and multi-location businesses, with offerings for industries including automotive, healthcare, retail, education, and manufacturing. | Nextiva describes the cloud phone system as suitable for small companies and says it can scale to advanced unified communications as needs grow. |
| Product | GoTo Connect is an AI-powered cloud communications and unified communications platform for small, midsized, and distributed businesses. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
GoTo Connect plans
- Phone SystemPriced on request
- Customer Experience (CX)Priced on request
- CX CompletePriced on request
- Contact CenterPriced on request
- Phone System + AI ReceptionistPriced on request
Nextiva plans
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
Pick GoTo Connect if…
GoTo Connect suits businesses looking to combine phone service with meetings and messaging. Its broader CX and Contact Center offerings are aimed at organizations that also need customer messaging channels or agent and supervisor tools.
Pick Nextiva if…
Nextiva is aimed at small companies seeking a business phone system, with options to scale to unified communications. It may suit teams that want calling alongside messaging and collaboration tools.