Kustomer
6.8#10 in ai customer service agentsAndroidiOSWebAPI
VisitKustomer vs Voiceflow
What both publish
| Fact | Kustomer | Voiceflow |
|---|---|---|
| Channels | The platform unifies customer interactions across chat, email, voice, and social in a single customer timeline. | Agents can be deployed through web chat, mobile interfaces, telephony, SMS and custom interfaces using the Conversations API. |
| Founded | 2015 | 2019 |
| Integrations | The integration library lists tools including 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, and Amazon Redshift. | Native connectors include Zendesk, Salesforce, HubSpot, Shopify, Airtable, Google Sheets, Gmail and Twilio. |
| Product | Kustomer describes itself as an AI-native customer experience platform for managing the full customer relationship. | Voiceflow is a platform for building, testing, deploying, and monitoring chat and voice agents across channels and languages. |
Kustomer plans
- Business (legacy seat-based plan)Priced on request
- EnterprisePriced on request
- Professional (legacy seat-based plan)Priced on request
- UltimatePriced on request
Voiceflow plans
- StarterFree
- Agencies & PartnersFree
- Pro$120 a month
- Business$500 a month
- Pro$972 a year
- EnterprisePriced on request
Pick Kustomer if…
Kustomer is intended for customer experience representatives and leaders, as well as operations teams running customer experience. Its channel timeline and AI oversight tools may suit teams managing service interactions across several channels.
Pick Voiceflow if…
Voiceflow is presented for CX and support leaders, engineers, enterprise teams, and agencies or partners building agents for clients. It may suit teams that need agents across voice and chat channels, integrations, and evaluation tools.