Intercom
8.5#9 in chatbot buildersFrom $19 a monthAndroidiOSWeb
VisitIntercom vs Kustomer
What both publish
| Fact | Intercom | Kustomer |
|---|---|---|
| Founded | 2011 | 2015 |
| Pricing model | Pricing combines per-seat plans with usage-based charges such as Fin outcomes and messaging. | Kustomer says it does not post one-size-fits-all pricing and asks prospects to complete an assessment before connecting with someone for exact pricing. |
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Kustomer plans
- Business (legacy seat-based plan)Priced on request
- EnterprisePriced on request
- Professional (legacy seat-based plan)Priced on request
- UltimatePriced on request
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.
Pick Kustomer if…
Kustomer is intended for customer experience representatives and leaders, as well as operations teams running customer experience. Its channel timeline and AI oversight tools may suit teams managing service interactions across several channels.
Charts they share
Help desk softwareAI Customer Service AgentsAI Agents for Customer Support SoftwareAI Customer Service SoftwareCustomer Self-Service SoftwareCustomer Service CRM SoftwareCustomer Service - Midmarket SoftwareMultilingual Customer Support SoftwareCustomer Messaging PlatformsCustomer Service - Enterprise SoftwareCustomer Support SoftwareConversational Support SoftwareDigital Customer Service PlatformsSelf Service Software