Best AI Customer Service Software in 2026 · page 2
- 26
Decagon
Web conversational AI for customer experience across chat, voice and email, with agent workflows.
WebAPI6.0 - 27
Cognigy
Web platform with AI generation, visual tools for designing conversations, and multichannel deployment.
WebAPISelf-hosted5.9 - 28
5.9 - 29
Salesforce Service Cloud
Service software with ticket automation, SLA tracking, a shared inbox, and a help center; from $25/user/mo.
API5.8From $25 a month - 30
Zendesk AI Agents
Web AI agents take workflow actions across customer channels and can hand conversations to staff.
Web5.8From $228 a year - 31
AgentDesk
No Android app listed; self-hosted web software routes common requests to AI, then hands cases to staff.
WebAPISelf-hosted5.7 - 32
Dixa
API5.7From €89 a month - 33
Forethought Solve
Web and API AI agent for resolving customer inquiries; Autoflows builds workflows from natural language.
WebAPI5.7 - 34
Hiver
API-based support software with ticket automation, SLA tracking, a shared inbox, and a help center.
API5.7From $25 a month - 35
Richpanel
API5.7From $0.20 a month - 36
Parloa
Web and API platform for designing, deploying, and monitoring AI agents for customer interactions.
WebAPI5.6 - 37
PolyAI
Web and API dialog agents handle customer interactions through voice, messaging, and digital channels.
WebAPI5.6 - 38
Sierra
Web5.6 - 39
DropResolve
Web5.3From €39 a month - 40
Kindly
Android, iOS, and web software with AI resolution, ticket workflows, and automated routing.
AndroidiOSWeb5.3