Yuma AI
The facts below are what the maker publishes about Yuma AI, checked and dated. Our editors have not written about it yet.
Plans and prices
From Yuma AI's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $14,400 a year | 12,000 resolutions / year · ~ $1.20 per resolution · Monthly plan: $1.50 over-quota ticket · $14,400 /yr; 12-month commitment, paid upfront |
| Growth | $40,000 a year | ~ 48,000 resolutions / year · ~ $0.83 per resolution · No overage fees on annual plans · $40,000 /yr; 12-month commitment, paid upfront |
| Scale | $90,000 a year | ~ 120,000 resolutions / year · ~ $0.75 per resolution · Volume pricing drops as you grow · $90,000 /yr; 12-month commitment, paid upfront |
The facts
Each one read from Yuma AI's own pages, with the date it was checked.
What it does
- Actions
- The Shopify integration can use live product, order, inventory, and customer data to refund, cancel, reship, tag orders, and draft replies.checked 11 Oct 2026
- Chat AI
- Chat AI is a website chat widget that answers customer questions, takes actions such as tracking orders and processing returns, and can hand conversations to a human with context.checked 11 Oct 2026
- Chat installation
- Chat AI can be launched by adding a lightweight JavaScript snippet described as three lines of code.checked 11 Oct 2026
- Data handling
- Yuma says customer content is retrieved in the customer's workspace and does not modify model weights; it may separately use customer data to improve AI model quality, with an opt-out available.checked 11 Oct 2026
- Data protection
- Yuma says data is encrypted in transit and at rest, actions and AI replies are logged, and access controls include role-based access and multi-factor authentication.checked 11 Oct 2026
- Integrations
- The integration directory lists tools including Shopify, Zendesk, Gorgias, Kustomer, Salesforce Service Cloud, Klaviyo, Recharge, and Stripe.checked 11 Oct 2026
- Languages
- Chat AI supports 180+ languages, detects customer language, and supports regional dialects and right-to-left scripts.checked 11 Oct 2026
- Pricing model
- Plans bill for each ticket fully resolved by AI without human involvement; annual plan usage pauses at the bundle limit without overage fees.checked 11 Oct 2026
- Product
- Yuma AI is a customer service automation platform for ecommerce brands that resolves support tickets by taking actions across connected tools.checked 11 Oct 2026
- Security
- Yuma states that it has a SOC 2 Type II report and is certified under the EU-U.S. Data Privacy Framework, and lists GDPR and CCPA compliance information.checked 11 Oct 2026
- Support
- The Starter plan includes Slack support; the Growth plan adds a dedicated account and technical account manager, while Scale adds dedicated solutions engineering.checked 11 Oct 2026
The company
- Founded
- 2022checked 28 Sep 2026
Money
- Setup and trial
- Yuma advertises a 30-day trial and says there is no implementation fee; the homepage says trial setup is handled by Yuma's team and deployment starts gradually at 5 to 10% of ticket volume.checked 11 Oct 2026
