Gorgias
7.1#6 in ai customer service agentsAndroidiOSWebAPI
VisitGorgias vs Yuma AI
What both publish
| Fact | Gorgias | Yuma AI |
|---|---|---|
| Data protection | Gorgias says app data is sent over HTTPS TLS-encrypted connections and that it maintains continuous encrypted backups. | Yuma says data is encrypted in transit and at rest, actions and AI replies are logged, and access controls include role-based access and multi-factor authentication. |
| Founded | 2015 | 2022 |
| Integrations | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. | The integration directory lists tools including Shopify, Zendesk, Gorgias, Kustomer, Salesforce Service Cloud, Klaviyo, Recharge, and Stripe. |
| Product | Gorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place. | Yuma AI is a customer service automation platform for ecommerce brands that resolves support tickets by taking actions across connected tools. |
| Security | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. | Yuma states that it has a SOC 2 Type II report and is certified under the EU-U.S. Data Privacy Framework, and lists GDPR and CCPA compliance information. |
| Support | Gorgias provides Academy courses and Help Center resources, and its support page describes email and chat support options based on business size. | The Starter plan includes Slack support; the Growth plan adds a dedicated account and technical account manager, while Scale adds dedicated solutions engineering. |
Gorgias plans
No prices published.
Yuma AI plans
- Starter$14,400 a year
- Growth$40,000 a year
- Scale$90,000 a year
Pick Gorgias if…
Gorgias is intended for ecommerce customer experience teams handling customer messages across multiple channels. It may suit teams that want Shopify details in tickets and tools for routing and automating support work.
Pick Yuma AI if…
You want what its maker publishes above — check its page for the details.