Oracle Siebel CRM

Name: Oracle Siebel CRM
Price: 400 USD

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Score6.2

Rank#10 of 29

From$68.75/mo

Free planNo

Runs onAndroid, API, iOS, Self-hosted, Web, Windows

Summary

Oracle Siebel CRM is an enterprise CRM platform offering 21 industry-specific applications for sales, marketing, service, and order management. It can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure. Sales functions cover accounts, opportunities, territories, coaching, forecasting, orders, mobile selling, and partner relationships. Siebel Marketing provides campaign, email, event, resource, web, and loyalty marketing functions for B2B and B2C organizations. Siebel Service supports multichannel service, knowledge management, contextual search, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics. Order Management handles quotes and orders and connects with back-office ERP applications. Its Open UI framework provides responsive browser access, and RESTful APIs support automated application migration and deployment pipelines. Siebel can also run in Docker containers with Kubernetes and is certified with Oracle Autonomous Database. Licensing is paid: Siebel CRM Base is 3750.00 USD per Application User once, and its update license and support is 825.00 USD per Application User per year. Most modules require a CRM Base license; industry solutions also require their industry base option.

Who it is for

Siebel CRM suits organizations seeking a configurable CRM across sales, marketing, service, and commerce processes. Its industry-specific applications and customer data center or cloud deployment options may fit organizations with varied operational requirements.

What is good

Offers 21 industry-specific applications.
Can run on premises or in the cloud.
Covers sales, marketing, service, and order management.
Supports RESTful APIs and Microsoft Exchange synchronization.
Supports LDAP, TLS, AES encryption, and audit trails.

What to know first

No free plan is listed.
Most modules require a CRM Base license.
Industry solutions also require an industry base option.
CRM Base is 3750.00 USD per Application User once.

Verdict

Siebel CRM brings a broad set of enterprise functions and deployment options into one platform. Buyers should account for the base-license requirement and the separate industry base option where applicable.

Oracle Siebel CRM plans and pricing

All plans

Siebel CRM Industry Base Option $400 once per Application User Communications, Financial Services, Life Sciences, Manufacturing, Distribution, or Public Sector options oracle.com · 1 Oct 2026

Siebel Mobile $575 once per Application User Employee application module oracle.com · 1 Oct 2026

Siebel CRM Base Software Update License & Support $825/yr per Application User Annual support fee; includes product upgrades and 24x7 technical support oracle.com · 1 Oct 2026

Siebel CRM Base $3,750 once per Application User Every Siebel customer must license at least one base application oracle.com · 1 Oct 2026

Compared on manufacturing CRM software

Free plan: Nooracle.com

Facts

Enterprise CRM platform: Siebel is an enterprise CRM platform with 21 industry-specific applications, high scalability, deep configurability, and an open cloud-native architecture.docs.oracle.com · 1 Oct 2026
Deployment: Siebel CRM can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure.oracle.com · 1 Oct 2026
Sales capabilities: The sales application supports account, opportunity, and territory management, sales coaching, forecasting, order management, mobile selling, and partner relationship management.oracle.com · 1 Oct 2026
Marketing capabilities: Siebel Marketing provides campaign, email, events, resource, web, and loyalty marketing functions for B2B and B2C organizations.oracle.com · 1 Oct 2026
Service capabilities: Siebel Service covers multichannel service, knowledge management, contextual search, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics.oracle.com · 1 Oct 2026
Commerce capabilities: Siebel Order Management captures quotes and orders and integrates with back-office ERP applications across the end-to-end sales process.oracle.com · 1 Oct 2026
User experience: Its standards-based Open UI framework provides responsive browser access on any device and supports tailored user experiences.oracle.com · 1 Oct 2026
Integration: Siebel integrates across UI, business, and database layers and supports Microsoft Exchange synchronization for contacts, calendars, and tasks.oracle.com · 1 Oct 2026
APIs and automation: RESTful APIs support automated CI/CD pipelines for application migration and deployment.oracle.com · 1 Oct 2026
Containers and database: Siebel can be deployed as Docker containers with Kubernetes and is certified to run with Oracle Autonomous Database.oracle.com · 1 Oct 2026
Security standards: Siebel CRM supports LDAP authentication, TLS communications encryption, AES data encryption, authentication, authorization, audit trails, and mobile-device security.docs.oracle.com · 1 Oct 2026
Support commitment: Oracle says Premier Support for Siebel Continuous Innovation releases on premises will continue through at least 2037.oracle.com · 1 Oct 2026
Audience and industries: Oracle positions Siebel for organizations across industries, with specialized solutions including financial services, communications, consumer goods, hospitality, transportation, and public sector.oracle.com · 1 Oct 2026
Notable licensing limit: All modules except those identified as not requiring CRM Base require a Siebel CRM Base license, and industry solutions require both the industry base option and CRM Base.oracle.com · 1 Oct 2026