Oracle Siebel CRM
Oracle Siebel CRM is an enterprise CRM platform offering 21 industry-specific applications for sales, marketing, service, and order management.
What Oracle Siebel CRM is
Oracle Siebel CRM is an enterprise CRM platform offering 21 industry-specific applications for sales, marketing, service, and order management. It can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure. Sales functions cover accounts, opportunities, territories, coaching, forecasting, orders, mobile selling, and partner relationships. Siebel Marketing provides campaign, email, event, resource, web, and loyalty marketing functions for B2B and B2C organizations.
Siebel Service supports multichannel service, knowledge management, contextual search, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics. Order Management handles quotes and orders and connects with back-office ERP applications. Its Open UI framework provides responsive browser access, and RESTful APIs support automated application migration and deployment pipelines. Siebel can also run in Docker containers with Kubernetes and is certified with Oracle Autonomous Database. Licensing is paid: Siebel CRM Base is 3750.00 USD per Application User once, and its update license and support is 825.00 USD per Application User per year. Most modules require a CRM Base license; industry solutions also require their industry base option.
Good
- Offers 21 industry-specific applications.
- Can run on premises or in the cloud.
- Covers sales, marketing, service, and order management.
- Supports RESTful APIs and Microsoft Exchange synchronization.
- Supports LDAP, TLS, AES encryption, and audit trails.
Watch out
- No free plan is listed.
- Most modules require a CRM Base license.
- Industry solutions also require an industry base option.
- CRM Base is 3750.00 USD per Application User once.
Who it suits
Siebel CRM suits organizations seeking a configurable CRM across sales, marketing, service, and commerce processes. Its industry-specific applications and customer data center or cloud deployment options may fit organizations with varied operational requirements.
Verdict
Siebel CRM brings a broad set of enterprise functions and deployment options into one platform. Buyers should account for the base-license requirement and the separate industry base option where applicable.
Plans and prices
From Oracle Siebel CRM's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Siebel CRM Industry Base Option | $400, paid once | Communications, Financial Services, Life Sciences, Manufacturing, Distribution, or Public Sector options · per Application User |
| Siebel Mobile | $575, paid once | Employee application module · per Application User |
| Siebel CRM Base Software Update License & Support | $825 a year | Annual support fee; includes product upgrades and 24x7 technical support · per Application User |
| Siebel CRM Base | $3,750, paid once | Every Siebel customer must license at least one base application · per Application User |
| Siebel CRM | Priced on request | Custom quote · no public plan details |
The facts
Each one read from Oracle Siebel CRM's own pages, with the date it was checked.
What it does
- API
- Siebel exposes REST APIs for application integration and automated CI/CD migration and deployment.checked 14 Oct 2026
- API documentation
- Oracle publishes a REST API Guide and OpenAPI specification material, including outbound REST service configuration through Web Tools.checked 14 Oct 2026
- APIs and automation
- RESTful APIs support automated CI/CD pipelines for application migration and deployment.checked 1 Oct 2026
- Audience and industries
- Oracle positions Siebel for organizations across industries, with specialized solutions including financial services, communications, consumer goods, hospitality, transportation, and public sector.checked 1 Oct 2026
- Commerce
- Commerce functions include customer portals, catalogs, carts, dynamic pricing, product bundles, pricing analytics and quote-to-order lifecycle management.checked 14 Oct 2026
- Commerce capabilities
- Siebel Order Management captures quotes and orders and integrates with back-office ERP applications across the end-to-end sales process.checked 1 Oct 2026
- Containers and database
- Siebel can be deployed as Docker containers with Kubernetes and is certified to run with Oracle Autonomous Database.checked 1 Oct 2026
- Customer service
- Service modules include multichannel service, knowledge, contextual search, dispatch, mobile access, parts logistics, inventory, depot repair, invoicing and analytics.checked 14 Oct 2026
- Customization
- Open UI, browser-based Web Tools, Workspaces, scripting, workflows and business services allow extensive application and process customization.checked 14 Oct 2026
- Deployment
- Siebel CRM can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure.checked 1 Oct 2026
- Deployment choices
- Siebel can run in a customer data center, Oracle Cloud Infrastructure, or as Docker containers orchestrated by Kubernetes.checked 14 Oct 2026
- Developer workflow
- Workspaces provide versioning, governance and parallel development so multiple developers can configure and test concurrently.checked 14 Oct 2026
- Documentation depth
- Oracle provides Bookshelf guides for administration, installation, database upgrades, Kubernetes deployment, Open UI configuration, search and REST APIs, plus large HTML and PDF release libraries.checked 14 Oct 2026
- Field service
- Field Service supports call routing, asset management, onsite invoicing, mobile connectivity and real-time scheduling integration.checked 14 Oct 2026
- Industry coverage
- Oracle offers Siebel industry solutions for financial services, communications, utilities, life sciences, public sector, transportation, hospitality and consumer goods.checked 14 Oct 2026
- Integration
- Siebel integrates across UI, business, and database layers and supports Microsoft Exchange synchronization for contacts, calendars, and tasks.checked 1 Oct 2026
- Integrations
- Documented integrations include Oracle Sales, Oracle Marketing, Oracle Service, Oracle Commerce, Oracle Intelligent Advisor, Oracle Analytics, Oracle Autonomous Database and Microsoft Exchange.checked 14 Oct 2026
- License
- Oracle licensing information describes Siebel CRM as commercial software with restricted-use licenses, including a restricted Oracle Open Integration license.checked 14 Oct 2026
Where it runs
- Apple app availability
- The Siebel app is listed as free, developed by Oracle America, Inc., for iPhone and iPad, with offline caching and synchronization.checked 14 Oct 2026
- Enterprise CRM platform
- Siebel is an enterprise CRM platform with 21 industry-specific applications, high scalability, deep configurability, and an open cloud-native architecture.checked 1 Oct 2026
The company
- Company founded
- Oracle's LinkedIn company page lists 1977 as its founding year.checked 14 Oct 2026
- Company headquarters
- Oracle's LinkedIn company page lists Austin, Texas as headquarters.checked 14 Oct 2026
- Company legal name
- Oracle Corporation is the legal registrant name shown in Oracle's SEC filing.checked 14 Oct 2026
- Company size
- LinkedIn classifies Oracle as having 10,001+ employees.checked 14 Oct 2026
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