Salesforce Health Cloud
Salesforce Health Cloud brings clinical and nonclinical data together to support collaboration, personalized care, and automated health operations.
What Salesforce Health Cloud is
Salesforce Health Cloud brings clinical and nonclinical data together to support collaboration, personalized care, and automated health operations. It combines clinical records with other patient information to create an actionable view alongside an electronic health record (EHR); Salesforce describes it as an engagement, data aggregation, and collaboration layer that extends an EHR. Integrated Care Management supports whole-person care with flexible care plans and AI-powered assessment suggestions. Provider workflows cover patient access, referrals, scheduling, outreach, and coordination. Home Health includes automated scheduling, mobile offline assessments, and medication management. Health Cloud supports bidirectional data flow through FHIR APIs and pre-built integrations, and Salesforce says it integrates with all major EHRs to activate data in real time. Salesforce states that the product is HIPAA compliant and lists several standards, including HIPAA, HL7 FHIR, HITRUST, FedRAMP, GDPR, and NHS DCB 0129. Patient data is not used to train public models, according to Salesforce, which also describes guardrails and human oversight for governed AI.
Good
- Combines clinical and nonclinical patient information.
- Care plans include AI-powered assessment suggestions.
- Home Health includes offline assessments and medication management.
- FHIR APIs support bidirectional data flow.
- Salesforce states it is HIPAA compliant.
Watch out
- No free plan is listed.
- Core lists 20MB of data storage per user.
Who it suits
It is presented for providers, payers, and public health agencies seeking patient, referral, provider, or care coordination workflows. It may suit teams that need an engagement layer alongside an EHR.
Verdict
Health Cloud combines patient data, care coordination, and provider workflows alongside an EHR. Its starting price and Core storage limit are key details to weigh.
Plans and prices
From Salesforce Health Cloud's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Health Cloud Enterprise | $350 a month | Clinical and Insurance Data Models · Integrated Care Management · Omnistudio and FlexCards · Billed annually; per user |
| Health Cloud Sales & Service Core | $350 a month | Clinical & Insurance Data Models · Flex credits for AI, Agentforce, and Data · Slack Business+ with Slackbot, Tableau Next, Premier Success · annually; USD/User/Month |
| Health Cloud Unlimited | $525 a month | Everything in Enterprise · More storage and automation · Predictive and generative AI · Premier Success Plan · Full Sandbox · Billed annually; per user |
| Health Cloud Sales & Service Advanced | $525 a month | More AI, storage, automation, and security · Backup & Recover, Archive, Data Detect, Security Center · Help Agent, Customer Signals Intelligence, Sales Programs · annually; USD/User/Month |
| Health Cloud Service Max | $700 a month | Agentforce for health and service · Unmetered employee-agent usage · Workforce Management, Quality Management, Salesforce Maps Advanced · annually; USD/User/Month |
| Health Cloud Sales Max | $700 a month | Agentforce for health and sales · Unmetered employee-agent usage · Salesforce Contracts, Contact Center (Digital) · annually; USD/User/Month |
| Health Cloud Sales & Service Max | $725 a month | Agentforce for health, sales & service · Unmetered employee-agent usage · Workforce Management, Quality Management, Salesforce Maps, Salesforce Contracts, Contact Center (Digital) · annually; USD/User/Month |
| Health Cloud Agentforce 1 for Sales | $750 a month | Unlimited Edition features · Agentforce for Health Cloud · Flex Credits · Data Cloud · Slack · Analytics · Sales Performance Management · External Partner Apps · Tableau Next · Billed annually; per user |
| Health Cloud Agentforce 1 for Service | $750 a month | Unlimited Edition features · Agentforce for Health Cloud · Flex Credits · Data Cloud · Slack · Analytics · Customer Community Plus · Tableau Next · Billed annually; per user |
The facts
Each one read from Salesforce Health Cloud's own pages, with the date it was checked.
What it does
- AI agents
- Prebuilt Agentforce skills include EHR retrieval, eligibility and benefits verification, provider matching, medication-refill requests, claims service, and coverage assistance.checked 15 Oct 2026
- AI data handling
- Salesforce says patient data is never used to train public models and describes built-in guardrails and human-in-the-loop controls for governed AI.checked 30 Sep 2026
- Analytics
- Health Intelligence, powered by Tableau, provides predictive insights and embeds analytics in care workflows.checked 15 Oct 2026
- API types
- Salesforce documents REST, SOAP, Bulk, Connect REST, Apex REST, Apex SOAP, Analytics REST, Platform Events, and Streaming APIs, with availability depending on edition.checked 15 Oct 2026
- Audience
- Salesforce presents Health Cloud for providers, payers, and public health agencies.checked 30 Sep 2026
- Care coordination
- Integrated Care Management supports whole-person care with flexible care plans and AI-powered assessment suggestions.checked 30 Sep 2026
- Care management
- Integrated care-management tools support care plans, assessments, referrals, and coordinated interventions.checked 15 Oct 2026
- Contact center
- The product includes healthcare contact-center capabilities that can retrieve and send EHR data during interactions.checked 15 Oct 2026
- Developer documentation
- Salesforce publishes Health Cloud developer guides, API specifications, integration guides, videos, tools, and code samples.checked 15 Oct 2026
- Digital engagement
- Health Cloud provides digital engagement and self-service capabilities for patient and member interactions.checked 15 Oct 2026
- Document AI
- Document AI extracts and digitizes clinical information from forms and other documents.checked 15 Oct 2026
- EHR interoperability
- Public FHIR integrations connect to certified EHRs and can retrieve structured data in real time without storing that data in Salesforce.checked 15 Oct 2026
- EHR relationship
- Salesforce describes Health Cloud as an engagement, data aggregation, and collaboration layer that extends an EHR.checked 30 Sep 2026
- Extensibility
- Customers can deploy MuleSoft Direct assets to their MuleSoft instance and extend them in Anypoint Studio.checked 15 Oct 2026
- FHIR APIs
- Health Cloud offers inbound APIs aligned with HL7 FHIR that let external systems read, write, and update Health Cloud data models.checked 15 Oct 2026
- Home health
- Home Health includes automated scheduling, mobile offline assessments, and medication management.checked 30 Sep 2026
- Hosting model
- Health Cloud is a cloud-based service, and Salesforce documents deployment into Salesforce and connected MuleSoft instances rather than customer self-hosting.checked 15 Oct 2026
The company
- Company background
- Salesforce says it was founded in 1999 and identifies San Francisco as its headquarters.checked 30 Sep 2026
- Company founded
- Salesforce was incorporated and began operations in San Francisco in 1999.checked 15 Oct 2026
- Company headquarters
- Salesforce lists its headquarters in San Francisco, California.checked 15 Oct 2026
- Company legal name
- The company is legally named Salesforce, Inc.checked 15 Oct 2026
- Company size
- LinkedIn lists Salesforce as having more than 10,001 employees, while Salesforce’s executive biography states more than 70,000 employees.checked 15 Oct 2026
- Founded
- 1999checked 28 Sep 2026
- Headquarters
- San Francisco, California, United Stateschecked 28 Sep 2026
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