Salesforce Health Cloud
Salesforce Health Cloud brings clinical and nonclinical data together to support collaboration, personalized care, and automated health operations.
What Salesforce Health Cloud is
Salesforce Health Cloud brings clinical and nonclinical data together to support collaboration, personalized care, and automated health operations. It combines clinical records with other patient information to create an actionable view alongside an electronic health record (EHR); Salesforce describes it as an engagement, data aggregation, and collaboration layer that extends an EHR. Integrated Care Management supports whole-person care with flexible care plans and AI-powered assessment suggestions. Provider workflows cover patient access, referrals, scheduling, outreach, and coordination. Home Health includes automated scheduling, mobile offline assessments, and medication management. Health Cloud supports bidirectional data flow through FHIR APIs and pre-built integrations, and Salesforce says it integrates with all major EHRs to activate data in real time. Salesforce states that the product is HIPAA compliant and lists several standards, including HIPAA, HL7 FHIR, HITRUST, FedRAMP, GDPR, and NHS DCB 0129. Patient data is not used to train public models, according to Salesforce, which also describes guardrails and human oversight for governed AI. Pricing starts at $350/user/mo, billed annually, and a 30-day trial is available.
Good
- Combines clinical and nonclinical patient information.
- Care plans include AI-powered assessment suggestions.
- Home Health includes offline assessments and medication management.
- FHIR APIs support bidirectional data flow.
- Salesforce states it is HIPAA compliant.
Watch out
- No free plan is listed.
- Pricing starts at $350/user/mo, billed annually.
- Core lists 20MB of data storage per user.
Who it suits
It is presented for providers, payers, and public health agencies seeking patient, referral, provider, or care coordination workflows. It may suit teams that need an engagement layer alongside an EHR.
Verdict
Health Cloud combines patient data, care coordination, and provider workflows alongside an EHR. Its starting price and Core storage limit are key details to weigh.
Plans and prices
From Salesforce Health Cloud's own pricing page, checked 30 Sep 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Health Cloud Sales & Service Core | $350 a month | Clinical & Insurance Data Models · Flex credits for AI, Agentforce, and Data · Slack Business+ with Slackbot, Tableau Next, Premier Success · annually; USD/User/Month |
| Health Cloud Sales & Service Advanced | $525 a month | More AI, storage, automation, and security · Backup & Recover, Archive, Data Detect, Security Center · Help Agent, Customer Signals Intelligence, Sales Programs · annually; USD/User/Month |
| Health Cloud Sales Max | $700 a month | Agentforce for health and sales · Unmetered employee-agent usage · Salesforce Contracts, Contact Center (Digital) · annually; USD/User/Month |
| Health Cloud Service Max | $700 a month | Agentforce for health and service · Unmetered employee-agent usage · Workforce Management, Quality Management, Salesforce Maps Advanced · annually; USD/User/Month |
| Health Cloud Sales & Service Max | $725 a month | Agentforce for health, sales & service · Unmetered employee-agent usage · Workforce Management, Quality Management, Salesforce Maps, Salesforce Contracts, Contact Center (Digital) · annually; USD/User/Month |
The facts
Each one read from Salesforce Health Cloud's own pages, with the date it was checked.
What it does
- AI data handling
- Salesforce says patient data is never used to train public models and describes built-in guardrails and human-in-the-loop controls for governed AI.checked 30 Sep 2001
- Audience
- Salesforce presents Health Cloud for providers, payers, and public health agencies.checked 30 Sep 2001
- Care coordination
- Integrated Care Management supports whole-person care with flexible care plans and AI-powered assessment suggestions.checked 30 Sep 2001
- EHR relationship
- Salesforce describes Health Cloud as an engagement, data aggregation, and collaboration layer that extends an EHR.checked 30 Sep 2001
- Home health
- Home Health includes automated scheduling, mobile offline assessments, and medication management.checked 30 Sep 2001
- Integrations
- Salesforce says Health Cloud integrates with all major EHRs to activate data in real time.checked 30 Sep 2001
- Interoperability
- Health Cloud supports bidirectional data flow through FHIR APIs and pre-built integrations.checked 30 Sep 2001
- Patient data
- It combines clinical records with nonclinical data to create a single actionable patient view alongside an EHR.checked 30 Sep 2001
- Provider workflows
- The provider offering includes patient access, referral services, scheduling, outreach, and coordination workflows.checked 30 Sep 2001
- Purpose
- Health Cloud brings clinical and nonclinical data together with actionable intelligence to support collaboration, personalized care, and automated health operations.checked 30 Sep 2001
- Security and compliance
- Salesforce states Health Cloud is HIPAA compliant and lists HIPAA, HL7 FHIR, HITRUST, FedRAMP, ASIP Santé, FDA, GDPR, and NHS DCB 0129 standards.checked 30 Sep 2001
- Support
- The pricing page says Premier Success is included with Health Cloud Sales & Service Core; its benefits include 24/7 support, expert coaching and education, and tailored assessments.checked 30 Sep 2001
The company
- Company background
- Salesforce says it was founded in 1999 and identifies San Francisco as its headquarters.checked 30 Sep 2001
- Founded
- 1999checked 28 Sep 2001
- Headquarters
- San Francisco, California, United Stateschecked 28 Sep 2001
Money
- Plan limits
- The comparison table lists 20MB of data storage per user for Core and 1GB per user for the other four editions.checked 30 Sep 2001
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