1CRM
8.1#1 in customer service crm softwareFree planFree planAndroidiOSWebAPI
Visit1CRM vs Intercom
What both publish
| Fact | 1CRM | Intercom |
|---|---|---|
| Founded | 2005 | 2011 |
| Free plan | Yes | No |
| Free trial | Yes | A 14-day trial is available without a credit card and includes all features, Fin, and add-ons. |
| Headquarters | Victoria, British Columbia, Canada | San Francisco, California, United States |
| Paid from | 13 | 29 |
1CRM plans
- Startup (cloud subscription)$13
- Startup (cloud subscription, month-to-month)$15 a month
- Startup (free on-premise)Free
- Startup+ (annual)$20
- Startup+ (month-to-month)$23 a month
- Professional (annual)$29
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Pick 1CRM if…
1CRM suits teams looking to organize sales and marketing activity across desktop and mobile platforms. Its free on-premise plan is limited to small deployments, while Professional and Enterprise cloud tiers accommodate unlimited users and records.
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.