1CRM
8.1#1 in customer service crm softwareFree planFree planAndroidiOSWebAPI
Visit1CRM vs Kapture CRM
Kapture CRM
5.6#23 in customer service crm softwareWebAPI
VisitWhat both publish
| Fact | 1CRM | Kapture CRM |
|---|---|---|
| Founded | 2005 | 2014 |
| Headquarters | Victoria, British Columbia, Canada | Bengaluru, Karnataka, India |
| Integrations | Official integration material lists QuickBooks Online, Xero, Zapier, WooCommerce, Google services, Outlook, telephony and other third-party connections. | Kapture says it integrates with 1,000+ APIs, CRM, ERP, and communication tools, and that most integrations are included in pricing. |
| Security controls | 1CRM states that service portals use current TLS, customer data is encrypted in transit, deletion can be requested, and engineering staff receive secure-coding training. | The trust center describes AES-256 encryption at rest, TLS 1.2 in transit, role-based access control, and multi-factor authentication. |
1CRM plans
- Startup (cloud subscription)$13
- Startup (cloud subscription, month-to-month)$15 a month
- Startup (free on-premise)Free
- Startup+ (annual)$20
- Startup+ (month-to-month)$23 a month
- Professional (annual)$29
Kapture CRM plans
- CustomPriced on request
- Custom enterprise planPriced on request
Pick 1CRM if…
1CRM suits teams looking to organize sales and marketing activity across desktop and mobile platforms. Its free on-premise plan is limited to small deployments, while Professional and Enterprise cloud tiers accommodate unlimited users and records.
Pick Kapture CRM if…
Kapture suits enterprise teams handling customer conversations across multiple channels, including teams in BFSI, retail, travel, digital-native businesses, and energy and utilities. It may also fit organizations that need tailored integrations and onboarding support.