Intercom
8.5#9 in chatbot buildersFrom $19 a monthAndroidiOSWeb
VisitIntercom vs Kapture CRM
Kapture CRM
5.6#23 in customer service crm softwareWebAPI
VisitWhat both publish
| Fact | Intercom | Kapture CRM |
|---|---|---|
| Founded | 2011 | 2014 |
| Headquarters | San Francisco, California, United States | Bengaluru, Karnataka, India |
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Kapture CRM plans
- CustomPriced on request
- Custom enterprise planPriced on request
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.
Pick Kapture CRM if…
Kapture suits enterprise teams handling customer conversations across multiple channels, including teams in BFSI, retail, travel, digital-native businesses, and energy and utilities. It may also fit organizations that need tailored integrations and onboarding support.