ProProfs Knowledge Base
9.0#2 in knowledge base softwareFrom $0.99 a monthFree planAndroidiOSWebAPI
VisitProProfs Knowledge Base vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | ProProfs Knowledge Base | Zendesk Guide |
|---|---|---|
| Article limit | 25 | 40000 |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | Yes | No |
| Integrations | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Publishing audience | both | both |
ProProfs Knowledge Base plans
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick ProProfs Knowledge Base if…
It suits teams that need to publish and maintain public or private help content, manuals, or documentation. The free plan may fit a small knowledge base, while paid plans list minimum user and page limits.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.