CallMiner Eureka
The facts below are what the maker publishes about CallMiner Eureka, checked and dated. Our editors have not written about it yet.
Plans and prices
From CallMiner Eureka's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| CallMiner Eureka | Priced on request | Pricing depends on user count or interaction volume, enabled analytics modules, integration needs, and possibly cloud or hybrid deployment. |
The facts
Each one read from CallMiner Eureka's own pages, with the date it was checked.
What it does
- Agent coaching
- Its Coach capabilities provide automated scoring, data-based feedback, and progress monitoring for agent performance.checked 30 Sep 2026
- Analytics
- Eureka analyzes customer journeys, scores performance, and tags transcripts with sentiment and emotion to help identify root causes.checked 30 Sep 2026
- Automation
- The platform includes customer outreach campaigns and voice-optimized virtual agents for automating customer interactions.checked 30 Sep 2026
- Integration examples
- CallMiner lists integrations and partner offerings including Genesys, Google speech-to-text, Five9, Twilio, and Zendesk.checked 30 Sep 2026
- Integrations and API
- CallMiner describes an open platform connecting data and applications through APIs, connectors, and the Open Voice Transcription Standard.checked 30 Sep 2026
- Intended customers
- CallMiner describes Eureka as serving organizations across sectors including technology, retail, manufacturing, financial services, healthcare, and travel and hospitality.checked 30 Sep 2026
- Interaction coverage
- The platform captures and analyzes customer interactions across voice and digital channels.checked 30 Sep 2026
- Pilot availability
- CallMiner says pilot programs are available in certain cases to help organizations validate impact before a full rollout.checked 30 Sep 2026
- Pricing scope
- CallMiner says its subscription packages scale from midsize teams with more than 60 agents to global enterprises.checked 30 Sep 2026
- Privacy
- Eureka Redact identifies and removes sensitive numeric data from conversations.checked 30 Sep 2026
- Purpose
- Eureka combines AI-powered conversation intelligence, automation, and agent augmentation to improve customer experience and reduce operational costs.checked 30 Sep 2026
- Real-time guidance
- RealTime provides next-best-action guidance to agents during interactions.checked 30 Sep 2026
- Security and compliance
- CallMiner says it undergoes third-party audits for SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance.checked 30 Sep 2026
- Support
- CallMiner provides technical customer support by email and phone, and describes onboarding that includes implementation guidance and training.checked 30 Sep 2026
The company
- Founded
- 2002checked 23 Sep 2026
- Headquarters
- Waltham, Massachusetts, United Stateschecked 23 Sep 2026
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