Best Speech Analytics Software in 2026
Updated
In short: Twilio Segment is ranked #1 of 32 as of 4 October 2026, ahead of Avoma and Symbl.ai. The best-ranked option with a free plan is Avoma. The lowest first paid tier on this page is Twilio Conversation Intelligence at $0.01/mo.
Conversations can hold signals about sentiment, quality, and issues that need follow-up; speech analytics software helps teams examine those interactions. Compare analysis mode and sentiment analysis with coaching features and compliance monitoring. Supported languages and data retention add context about coverage and handling, while a free plan and paid-from price help you consider access and cost. QEval and Symbl.ai begin the ranking, followed by CallMiner Eureka and Balto QA. Observe.AI Conversation Intelligence, Verint Speech Analytics, Jiminny, and ExecVision are also among the first entries. Focus on the listed capabilities that match the conversations your team needs to review.
32 speech analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
#1 Twilio Segment Top pick · 7.1 Free plan · $120/mo
#2 Avoma Runner-up · 7.0 Free plan · $19/mo #3 Symbl.ai Also great · 7.0 Free plan · Free
- Free planFree trial WebiOSAndroid
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms$120/mofirst paid tier About Twilio SegmentVisit site - Free plan WebiOSAndroid
- Free plan
- Yes
- Paid from
- 19 /user/mo
RecognisedDocumentedFree planPlatforms$19/mofirst paid tier About AvomaVisit site - Free plan AndroidapiiOSself-hostedWeb
- Free plan
- Yes
- Analysis mode
- both
- Sentiment analysis
- Yes
- Compliance monitoring
- Yes
- Coaching features
- Yes
RecognisedDocumentedFree planPlatforms - Free trial AndroidapiextensioniOSmacOSWebWindows
- Free plan
- Yes
- Paid from
- 42 /user/mo
RecognisedDocumentedFree planPlatforms$42/mofirst paid tier About JiminnyVisit site - apiLinuxself-hostedWindows
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - AndroidextensioniOSWeb
- Analysis mode
- post-call
- Sentiment analysis
- Yes
- Compliance monitoring
- Yes
- Coaching features
- Yes
RecognisedDocumentedFree planPlatforms - apimacOSself-hostedWebWindows
- Analysis mode
- both
- Sentiment analysis
- Yes
- Compliance monitoring
- Yes
- Coaching features
- Yes
RecognisedDocumentedFree planPlatforms - AndroidiOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - apiWeb
- Analysis mode
- both
- Sentiment analysis
- Yes
- Compliance monitoring
- Yes
- Coaching features
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms$0.01/mofirst paid tier About Twilio Conversation IntelligenceVisit site - AndroidapiiOSWeb
- Free plan
- No
- Analysis mode
- both
- Sentiment analysis
- Yes
- Coaching features
- Yes
RecognisedDocumentedFree planPlatforms$79/mofirst paid tier About CTM Conversation IntelligenceVisit site - apiWebRecognisedDocumentedFree planPlatforms
- apimacOSWebWindows
- Analysis mode
- both
- Sentiment analysis
- Yes
- Compliance monitoring
- Yes
- Coaching features
- Yes
RecognisedDocumentedFree planPlatforms - apiWeb
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - AndroidextensioniOSWeb
- Free plan
- No
RecognisedDocumentedFree planPlatforms - Web
- Analysis mode
- post-call
- Sentiment analysis
- Yes
- Compliance monitoring
- Yes
- Coaching features
- Yes
RecognisedDocumentedFree planPlatforms - self-hostedWeb
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Free plan
- No
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms$99/mofirst paid tier About DaiseeVisit site - Web
- Free plan
- No
RecognisedDocumentedFree planPlatforms - apiWeb
- Free plan
- No
- Sentiment analysis
- Yes
RecognisedDocumentedFree planPlatforms$2083.33/mofirst paid tier About ThematicVisit site - Web
- Analysis mode
- both
- Sentiment analysis
- Yes
- Compliance monitoring
- Yes
- Coaching features
- Yes
RecognisedDocumentedFree planPlatforms - Web
- Analysis mode
- both
- Sentiment analysis
- Yes
- Compliance monitoring
- Yes
- Coaching features
- Yes
RecognisedDocumentedFree planPlatforms -
- Free plan
- Yes
- Analysis mode
- live
- Sentiment analysis
- No
- Compliance monitoring
- No
- Coaching features
- No
RecognisedDocumentedFree planPlatforms - WebRecognisedDocumentedFree planPlatforms
-
- Sentiment analysis
- Yes
- Compliance monitoring
- Yes
- Coaching features
- Yes
RecognisedDocumentedFree planPlatforms
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which speech analytics software is ranked first on Everything Xiaomi?
Twilio Segment is ranked #1 of 32 with a score of 7.1. Avoma is second and Symbl.ai third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Twilio Conversation Intelligence has the lowest first paid tier we found: $0.01/mo.
How is this list ranked?
Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on. Paid placements never change a rank.