CTM Conversation Intelligence
CTM Conversation Intelligence applies AI-powered call analysis to help sales and marketing teams identify customer needs and use conversation data.
What CTM Conversation Intelligence is
CTM Conversation Intelligence applies AI-powered call analysis to help sales and marketing teams identify customer needs and use conversation data. Teams can listen to recordings, read transcriptions, or have AI analyze conversations. Customizable prompts can analyze transcripts, while sentiment analysis can help identify ideal audiences and low-quality conversations. Calls can be automatically tagged and scored to assess lead quality and team performance beyond call volume. Live Conversations provides transcripts for active calls and chats, and Whisper lets a coach privately guide an agent. The product page also describes workflows that use AI call scores as Google Ads conversions, trigger voicemail follow-up, or escalate off-script calls to managers. Conversation Intelligence is included in Marketing Pro, which costs $179 a month, billed monthly, and includes 3,000 transcribed minutes and custom AskAI call analysis. CTM lists Android, iOS, web, and API access. Integrations listed across plans include HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong.
Good
- Analyzes recordings, transcripts, and conversations with AI.
- Automatically tags and scores calls.
- Provides live transcripts for active calls and chats.
- Whisper enables private agent coaching.
- Marketing Pro includes 3,000 transcribed minutes.
Watch out
- No free plan is available.
- Marketing Pro costs $179 a month, billed monthly.
- Live phone and chat support is limited to specified plans.
Who it suits
It suits sales and marketing teams that want to analyze calls, score leads, coach agents, or build follow-up workflows around conversation data. Teams needing live call guidance can use its transcripts and private coaching features.
Verdict
CTM Conversation Intelligence brings transcript analysis, call scoring, and live coaching together for sales and marketing workflows. Marketing Pro includes the feature, while plan choice affects support availability and included capabilities.
Plans and prices
From CTM Conversation Intelligence's own pricing page, checked 2 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Marketing Lite | $79 a month | Unlimited users · Standard call recording, forwarding, and IVR routing · 3,000 transcribed minutes included · monthly |
| Marketing Pro | $179 a month | Unlimited users · 3,000 transcribed minutes included · Custom AI call analysis with AskAI · Enhanced security and HIPAA/GDPR compliance · monthly |
| Sales Engage | $329 a month | Unlimited users · 3,000 transcribed minutes with AskAI Summaries included · Dynamic call scripts and live coaching tools · monthly |
| Enterprise | $1,999 a month | Volume-based pricing · Dedicated account management · Up to 20 hours each year of included professional services · yearly |
The facts
Each one read from CTM Conversation Intelligence's own pages, with the date it was checked.
What it does
- AI analysis
- Customizable prompts analyze transcriptions, and sentiment analysis can help identify ideal audiences and low-quality conversations.checked 2 Oct 2026
- Automation
- The product page describes using AI call scores as Google Ads conversions, triggering voicemail follow-up, and escalating off-script calls to managers.checked 2 Oct 2026
- Call scoring
- Calls can be automatically tagged and scored to report on lead quality and team performance beyond call volume.checked 2 Oct 2026
- Compliance
- CTM says its platform has a SOC 2 Type 2 attestation and describes HIPAA/HITECH and GDPR compliance programs.checked 2 Oct 2026
- Integrations
- The pricing page lists integrations including HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong across its plans.checked 2 Oct 2026
- Live coaching
- Live Conversations provides live transcripts for active calls and chats, and Whisper lets a coach privately guide an agent.checked 2 Oct 2026
- Product purpose
- Conversation Intelligence uses AI-powered call analysis to uncover customer needs and help sales and marketing teams use conversation data.checked 2 Oct 2026
- Recordings and transcripts
- Teams can listen to call recordings, read call transcriptions, or use AI to analyze conversations.checked 2 Oct 2026
- Security
- CTM says it encrypts its platform using TLS and stores recordings, transcriptions, logs, and other call data on encrypted volumes.checked 2 Oct 2026
- Support
- CTM says all customers have 24/7 access to its support hub and ticketing system, while live phone and chat support is available on Marketing Pro and Sales Engage.checked 2 Oct 2026
The company
- Company
- CTM says Laure and Todd Fisher founded the company in 2011 and remain involved in its daily operations.checked 2 Oct 2026
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- Millersville, Maryland, United Stateschecked 28 Sep 2026
Where it runs
- Mobile app
- CTM Phone is described as a mobile softphone for calls, chat, and SMS, and its app page links to a mobile app.checked 2 Oct 2026
Money
- Plan availability
- The pricing page describes Marketing Pro as including conversation intelligence, custom AskAI call analysis, and 3,000 transcribed minutes.checked 2 Oct 2026
