Cresta
6.9#2 in agent assist softwareFrom $150,000 a yearWebAPIExtension
VisitCresta vs CTM Conversation Intelligence
CTM Conversation Intelligence
6.6#6 in speech analytics softwareFrom $79 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Cresta | CTM Conversation Intelligence |
|---|---|---|
| Compliance | Cresta’s Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX, and SOC 3. | CTM says its platform has a SOC 2 Type 2 attestation and describes HIPAA/HITECH and GDPR compliance programs. |
| Founded | 2017 | 2011 |
| Headquarters | Palo Alto, California, USA | Millersville, Maryland, United States |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | The pricing page lists integrations including HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong across its plans. |
Cresta plans
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
CTM Conversation Intelligence plans
- Marketing Lite$79 a month
- Marketing Pro$179 a month
- Sales Engage$329 a month
- Enterprise$1,999 a month
Pick Cresta if…
You want what its maker publishes above — check its page for the details.
Pick CTM Conversation Intelligence if…
It suits sales and marketing teams that want to analyze calls, score leads, coach agents, or build follow-up workflows around conversation data. Teams needing live call guidance can use its transcripts and private coaching features.