Daisee
Daisee is web software for contact centres that analyzes voice and chat interactions for quality assurance, compliance, and operational insight.
What Daisee is
Daisee is web software for contact centres that analyzes voice and chat interactions for quality assurance, compliance, and operational insight. Its Automated Quality Assurance scores every interaction and supports configurable scorecards for quality, compliance, sales, and service. Near real-time risk detection uses evidence-linked scoring and audit trails. Analytics cover sentiment, intent, friction points, and predictive models for risk, churn, and opportunity. Review tools include transcription and playback, search, filters, workflows, and alerts for high-risk interactions. Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. The company describes SOC 2 Type II attestation, encryption in transit and at rest, regional AWS environments in the US, EU, and Australia, and data residency options. Founded in Australia in 2017, Daisee is headquartered in Sydney, New South Wales.
Good
- Scores every interaction with configurable scorecards
- Includes near real-time risk detection
- Provides transcription, playback, and review workflows
- Offers regional hosting and data residency options
Watch out
- No free plan
- Standard pricing is billed per agent
Who it suits
It is aimed at contact centres seeking automated quality management and analytics across voice and chat interactions. Its Standard Package is billed per agent, per month.
Verdict
Daisee combines interaction scoring, risk detection, and conversation analytics for contact centres. Teams should weigh per-agent pricing and confirm which advanced options fit their requirements.
Plans and prices
From Daisee's own pricing page, checked 19 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Advanced & Enterprise Options | Priced on request | Advanced reporting and secure data access · Custom predictive models · Multichannel and multilingual analysis · Custom integrations · Dedicated success management · Enterprise-level security, governance and SLAs |
| Standard Package | $99 a month | Automated QA · analytics and insights · transcription and playback · secure SaaS access · knowledge base and support access · per agent, per month; plans start from $99 per agent per month |
The facts
Each one read from Daisee's own pages, with the date it was checked.
What it does
- Advanced options
- Advanced and enterprise options include custom integrations, multilingual analysis, dedicated success management, and flexible deployment options scoped with the Daisee team.checked 4 Oct 2026
- Audience
- Daisee describes its platform as software for contact centres seeking automated quality management and analytics.checked 4 Oct 2026
- Conversation insights
- Analytics & Insights includes sentiment, intent, friction-point analysis, and predictive risk, churn, and opportunity models.checked 4 Oct 2026
- Full coverage QA
- Automated Quality Assurance scores every interaction and supports configurable QA, compliance, sales, and service scorecards.checked 4 Oct 2026
- Hosting and residency
- The platform runs on AWS regional environments in the US, EU, and Australia, with data residency options.checked 4 Oct 2026
- Identity controls
- Daisee describes least-privilege role-based access, MFA, and enterprise SSO support for SAML 2.0 and OAuth 2.0.checked 4 Oct 2026
- Integrations
- Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing.checked 4 Oct 2026
- Purpose
- Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics.checked 4 Oct 2026
- Review tools
- Platform capabilities include transcription and playback, search, filtering, review workflows, and high-risk interaction alerts.checked 4 Oct 2026
- Risk detection
- The platform offers near real-time compliance and risk detection, with evidence-linked scoring and audit trails.checked 4 Oct 2026
- Security
- Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256.checked 4 Oct 2026
- Support
- The Standard Package includes knowledge base and support access.checked 4 Oct 2026
The company
- Company
- Daisee says it was founded in Australia in 2017 by technology entrepreneur Richard Kimber.checked 4 Oct 2026
- Founded
- 2017checked 28 Sep 2026
- Headquarters
- Sydney, New South Wales, Australiachecked 28 Sep 2026
Alternatives to Daisee
- 1
MaestroQA
Free planWebAPIExtensionmacOS7.9From $185 a month - 2
Agentforce Contact Center
AndroidiOSWebAPI7.8From $50 a month - 3
Microsoft Dynamics 365 Sales
AndroidiOSWebAPI7.6 - 4
Voxjar
Free planWebAPI7.5From $90 a month - 5
MaxContact Auto QA
WebAPIExtensionWindows7.4From £80 a month - 67.2From $24 a month