Daisee
6.1#13 in customer service qa softwareFrom $99 a monthWeb
VisitDaisee vs Voxjar
What both publish
| Fact | Daisee | Voxjar |
|---|---|---|
| Conversation insights | Analytics & Insights includes sentiment, intent, friction-point analysis, and predictive risk, churn, and opportunity models. | Voxjar can track agent strengths, weaknesses, and topics, and generate summaries and coaching overviews. |
| Founded | 2017 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Sydney, New South Wales, Australia | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Purpose | Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Security | Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
| Support | The Standard Package includes knowledge base and support access. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
Daisee plans
- Advanced & Enterprise OptionsPriced on request
- Standard Package$99 a month
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick Daisee if…
It is aimed at contact centres seeking automated quality management and analytics across voice and chat interactions. Its Standard Package is billed per agent, per month.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.