Balto QA
Balto QA is a real-time contact-center AI platform for quality assurance, agent assistance, coaching, compliance, insights, and call summaries.
What Balto QA is
Balto QA is a real-time contact-center AI platform for quality assurance, agent assistance, coaching, compliance, insights, and call summaries. It automatically scores all conversations and provides AI explanations, while customizable scorecards let teams define criteria for different call types and uses. Supervisors can receive alerts when calls go off-script, escalate, or miss qualification. During calls, Agent Assist draws answers from knowledge bases, CRMs, the web, and top performers; Real-Time Coaching identifies coaching moments and shares live data with supervisors. Balto records calls and screen activity for context, and its summarization feature creates agent notes and saves them to the CRM. Listed integrations include Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API. Balto says it is SOC 2 compliant and uses encryption and data protections. Customers receive a Customer Success Manager for setup, training, and go-live. Pricing is on request; there is no free plan or trial. Balto Cloud supports Chrome only.
Good
- Automatically scores all conversations with explanations
- Customizable QA scorecards for different call types
- Live supervisor alerts and coaching data
- Call summaries create notes and save them to CRM
- Customer Success Manager supports setup and training
Watch out
- Pricing is available on request
- No free plan or free trial
- Balto Cloud supports Chrome only
- Chrome OS is not supported
Who it suits
Balto suits contact centers seeking AI for call quality assurance, agent guidance, coaching, compliance, insights, or summaries. Teams should be prepared to use Chrome for Balto Cloud or meet the listed desktop requirements.
Verdict
Balto combines automated scoring with in-call assistance, supervisor alerts, coaching, and CRM-bound summaries. Consider its browser and desktop requirements and request pricing before deciding.
Plans and prices
From Balto QA's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom | Priced on request | Fees specified in an Order Form · monthly per-seat fees may apply |
The facts
Each one read from Balto QA's own pages, with the date it was checked.
What it does
- Agent assist
- Agent Assist pulls information from knowledge bases, CRMs, the web, and top performers to surface answers during live conversations.checked 30 Sep 2026
- Audience
- Balto is designed for contact centers using AI for quality assurance, agent assistance, coaching, compliance, insights, and call summarization.checked 30 Sep 2026
- Automated QA
- Balto automatically scores 100% of conversations and provides AI explanations for scores.checked 30 Sep 2026
- Call notes
- Call Summarization AI creates agent notes and automatically saves them to the CRM.checked 30 Sep 2026
- Coaching
- Real-Time Coaching identifies coaching moments while calls are happening and provides supervisors with live data.checked 30 Sep 2026
- Desktop requirements
- Agent applications support Windows 8.1 or later and macOS 2018 or later with the latest operating system; Chrome OS is not supported.checked 30 Sep 2026
- Integrations
- Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API.checked 30 Sep 2026
- Product
- Balto is a real-time contact-center AI platform launched in January 2017.checked 30 Sep 2026
- Recording
- Balto records calls and screen activity to provide conversation context.checked 30 Sep 2026
- Scorecards
- Users can customize QA scorecards for different use cases and call types.checked 30 Sep 2026
- Security
- Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections.checked 30 Sep 2026
- Supervisor alerts
- The QA software alerts supervisors when calls go off-script, escalate, or miss qualification.checked 30 Sep 2026
- Support
- Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live.checked 30 Sep 2026
Where it runs
- Browser support
- Balto Cloud is supported only in the Chrome browser.checked 30 Sep 2026
The company
- Founded
- 2017checked 28 Sep 2026
- Headquarters
- St. Louis, Missouri, United Stateschecked 28 Sep 2026
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