Balto QA
5.8#8 in agent assist softwareWebAPImacOSWindows
VisitBalto QA vs Cresta
What both publish
| Fact | Balto QA | Cresta |
|---|---|---|
| Founded | 2017 | 2017 |
| Headquarters | St. Louis, Missouri, United States | Palo Alto, California, USA |
| Integrations | Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API. | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. |
| Product | Balto is a real-time contact-center AI platform launched in January 2017. | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. |
Balto QA plans
- CustomPriced on request
Cresta plans
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
Pick Balto QA if…
Balto suits contact centers seeking AI for call quality assurance, agent guidance, coaching, compliance, insights, or summaries. Teams should be prepared to use Chrome for Balto Cloud or meet the listed desktop requirements.
Pick Cresta if…
You want what its maker publishes above — check its page for the details.