8x8 Contact Center
6.6#3 in agent assist softwareAndroidiOSWebAPI
Visit8x8 Contact Center vs Balto QA
What both publish
| Fact | 8x8 Contact Center | Balto QA |
|---|---|---|
| Founded | 1987 | 2017 |
| Headquarters | Campbell, California, United States | St. Louis, Missouri, United States |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | Balto lists integrations including Genesys Cloud, NICE inContact CXone, Five9, Salesforce, RingCentral, Amazon Connect, Talkdesk, and a Call Data API. |
| Security | 8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. | Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections. |
| Support | 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. | Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live. |
8x8 Contact Center plans
- 8x8 Contact CenterPriced on request
Balto QA plans
- CustomPriced on request
Pick 8x8 Contact Center if…
It suits organizations seeking a contact center platform with voice and digital channels, AI features, workforce tools, and CRM connections. Teams should confirm pricing with sales because the plan is custom.
Pick Balto QA if…
Balto suits contact centers seeking AI for call quality assurance, agent guidance, coaching, compliance, insights, or summaries. Teams should be prepared to use Chrome for Balto Cloud or meet the listed desktop requirements.