Verint Speech Analytics
Verint Speech Analytics analyzes voice interactions to identify words, themes, sentiment, and potential customer experience issues.
What Verint Speech Analytics is
Verint Speech Analytics analyzes voice interactions to identify words, themes, sentiment, and potential customer experience issues. It can surface insights from all voice interactions and analyze up to all calls for non-compliance. Its visual player brings transcripts, emotions, topics, screen recordings, and quality evaluations into one view. Analysis tools include root cause analysis, emerging trends, call maps, KPI calculations, and summaries generated with GenAI. Analysts can use Genie Bot to ask questions about selected unstructured calls and inspect individual calls to check insights. The PII Redaction Bot detects and removes sensitive information without an extra product or service subscription. Verint says transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders. The product is available for web and self-hosted use, with pricing customized to business needs and provided on request. Verint identifies call centers and BPOs, as well as finance, healthcare, retail, and e-commerce, as common users.
Good
- Analyzes themes, sentiment, and root causes.
- Combines transcripts and evaluations in one player.
- PII redaction requires no extra subscription.
- Transcription can integrate with contact center applications.
Watch out
- Pricing is custom and provided on request.
- Channel coverage is voice-only.
- Available platforms are web and self-hosted.
Who it suits
It suits call centers and BPOs, along with organizations in banking, insurance, finance, healthcare, retail, and e-commerce that analyze voice interactions.
Verdict
Verint Speech Analytics is focused on finding patterns and compliance issues in voice interactions, with tools for inspecting individual calls and protecting sensitive information. Organizations should request pricing based on their business needs.
Plans and prices
From Verint Speech Analytics's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Verint Speech Analytics | Priced on request | Custom pricing based on business needs |
The facts
Each one read from Verint Speech Analytics's own pages, with the date it was checked.
What it does
- Analytics
- Analysis includes conversational themes, root cause analysis, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries.checked 3 Oct 2026
- Coverage
- The product is described as surfacing insights from 100% of voice interactions and analyzing up to 100% of calls for non-compliance.checked 3 Oct 2026
- Data handling
- Verint says transcription data is not shared with third-party vendors or other customers.checked 3 Oct 2026
- GenAI
- Embedded Genie Bot lets analysts ask questions about a selected subset of unstructured calls and inspect individual calls to validate insights.checked 3 Oct 2026
- Integrations
- Verint says its speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders.checked 3 Oct 2026
- Intended users
- Verint identifies call centers and BPOs, banking, insurance and finance, healthcare, and retail and e-commerce as common industries for speech analytics.checked 3 Oct 2026
- PII protection
- The PII Redaction Bot automatically detects and redacts sensitive information from voice interactions without an additional product or service subscription.checked 3 Oct 2026
- Pricing and demo
- Pricing is custom based on business needs, and the product page offers a free demo or consultation request.checked 3 Oct 2026
- Purpose
- Analyzes words, phrases, categories, and themes across voice interactions to surface customer experience insights.checked 3 Oct 2026
- Security
- Verint states that speech data is encrypted in transit and at rest, and administrative controls let users select what data is stored and for how long.checked 3 Oct 2026
- Sentiment
- Sentiment Bot scores voice and digital interactions and posts scores to the Verint CX Data Hub for analysis in the Data Insights Bot.checked 3 Oct 2026
- Support
- Verint describes services including implementation, ongoing support, education, training, and managed services.checked 3 Oct 2026
- Unified player
- Its visual player combines transcripts, emotions, topics, screen recordings, and QA evaluations in one view.checked 3 Oct 2026
The company
- Founded
- 1994checked 28 Sep 2026
- Headquarters
- Melville, New York, USAchecked 28 Sep 2026
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