MaxContact Auto QA
7.4#2 in call center speech analytics softwareFrom £80 a monthWebAPIExtensionWindows
VisitMaxContact Auto QA vs Verint Speech Analytics
Verint Speech Analytics
5.5#24 in call center speech analytics softwareWebSelf-hosted
VisitWhat both publish
| Fact | MaxContact Auto QA | Verint Speech Analytics |
|---|---|---|
| Coverage | The product is marketed as analysing 100% of conversations instead of small manual samples. | The product is described as surfacing insights from 100% of voice interactions and analyzing up to 100% of calls for non-compliance. |
| Founded | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. | 1994 |
| Headquarters | Manchester, United Kingdom | Melville, New York, USA |
| Integrations | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. | Verint says its speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders. |
| Purpose | Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring. | Analyzes words, phrases, categories, and themes across voice interactions to surface customer experience insights. |
MaxContact Auto QA plans
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
Verint Speech Analytics plans
- Verint Speech AnalyticsPriced on request
Pick MaxContact Auto QA if…
It suits contact centre teams seeking automated quality scoring, compliance monitoring, and coaching insights across calls, chats, and email. It may also fit organizations that want to select eligible interactions by campaign, agent, result code, or volume.
Pick Verint Speech Analytics if…
It suits call centers and BPOs, along with organizations in banking, insurance, finance, healthcare, retail, and e-commerce that analyze voice interactions.