MiaRec
7.4#2 in call recording softwareFrom $25 a monthWebAPILinuxSelf-hosted
VisitMiaRec vs Verint Speech Analytics
Verint Speech Analytics
5.5#24 in call center speech analytics softwareWebSelf-hosted
VisitWhat both publish
| Fact | MiaRec | Verint Speech Analytics |
|---|---|---|
| Founded | 2013 | 1994 |
| Headquarters | Silicon Valley | Melville, New York, USA |
| Integrations | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. | Verint says its speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders. |
| Sentiment | MiaRec provides overall, agent, and customer sentiment scores with written explanations. | Sentiment Bot scores voice and digital interactions and posts scores to the Verint CX Data Hub for analysis in the Data Insights Bot. |
MiaRec plans
- Essentials$25 a month
- Professional$35 a month
- Enterprise$50 a month
Verint Speech Analytics plans
- Verint Speech AnalyticsPriced on request
Pick MiaRec if…
MiaRec is intended for contact centers, teams adopting AI, and leaders seeking an organization-level view of customer conversations. It may suit organizations that need call analysis, quality workflows, or post-call follow-up.
Pick Verint Speech Analytics if…
It suits call centers and BPOs, along with organizations in banking, insurance, finance, healthcare, retail, and e-commerce that analyze voice interactions.