17.6
Convin is contact center software that records, transcribes, and analyzes customer interactions across voice, video, and email.
Free planAndroidiOSWeb
Alternatives to Verint Speech Analytics
27.4
MaxContact Auto QA uses AI to score contact centre conversations against customizable quality criteria and links each evaluation to transcript evidence.
WebAPIExtension
37.4
MiaRec is a conversation intelligence platform for contact centers that turns customer interactions into analysis, records, and follow-up actions.
WebAPILinux
- 4
DialConnection Speech Analytics
Free planAndroidWebAPIExtension7.2Free plan - 5
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to show why people make contact, how they feel, and what other teams should know.
WebAPI7.2From $24 a month - 6
Cresta
WebAPIExtension6.9From $150,000 a year - 7
3CLogic
WebAPISelf-hosted6.5 - 86.4From $24 a month
- 9
Daisee
Daisee is web software for contact centres that analyzes voice and chat interactions for quality assurance, compliance, and operational insight.
Web6.1From $99 a month - 10
Feelingstream
Feelingstream analyzes calls, chats and emails for contact centres and sales teams, producing summaries, interaction scores and insights to guide…
WebAPImacOSSelf-hosted6.1 - 11
QEval
QEval is a contact-center performance platform that evaluates conversations involving human agents, AI agents, voice bots, chat copilots, and IVR flows.
WebAPI6.1 - 12
JustCall Speech Analytics
JustCall Speech Analytics analyzes calls and includes live call analysis, sentiment analysis, compliance monitoring, automatic topic detection, and agent coaching tools.
AndroidiOSWeb6.0From $29 a month - 13
Level AI Contact Center Analytics
Level AI Contact Center Analytics analyzes calls, chats, and emails to help teams understand agent and team performance, quality scores, customer…
WebAPI6.0 - 14
Xdroid Customer Interaction Intelligence Platform
Xdroid Customer Interaction Intelligence Platform analyzes customer conversations and interactions to provide insight into customer experience and…
WebAPISelf-hosted6.0 - 15
Happitu
Happitu is a web-based AI platform for contact-center quality assurance and conversation analysis.
Web5.9From $250 a month - 16
5.9 - 17
AmplifAI Quality Assurance
AmplifAI Quality Assurance transcribes and evaluates customer interactions, then links quality findings to coaching, performance, and recognition workflows.
WebAPISelf-hosted5.8 - 18
Balto QA
Balto QA is a real-time contact-center AI platform for quality assurance, agent assistance, coaching, compliance, insights, and call summaries.
WebAPImacOSWindows5.8 - 19
CallMiner Eureka
WebAPI5.7 - 20
CallSea
CallSea is a B2B platform that transcribes phone calls and scores them against quality rules configured by a team.
WebAPI5.7 - 21
Puzzel AI
Puzzel AI is a web-based customer-service offering from Puzzel AI, headquartered in Oslo and founded in 1998.
Web5.7 - 22
Observe.AI Conversation Intelligence
Observe.AI Conversation Intelligence is an agentic AI platform for enterprise customer experience teams.
Web5.6 - 235.5
- 24
CallCabinet
CallCabinet, now part of Smarsh, records and analyzes conversations to help compliance teams protect privacy, oversee quality, and identify signals in voice data.
WebSelf-hosted5.4 - 25
Vonage Conversation Analyzer
Vonage Conversation Analyzer is a post-call speech analytics solution for contact centers, designed to support quality management, compliance,…
Web5.4 - 265.4From $40 a month
- 275.3From $49 a month
- 28
EvaluAgent
Web5.2 - 29
Mihup Interaction Analytics
Mihup Interaction Analytics analyzes customer-agent conversations to support audits, coaching, and operational insight.
WebAPISelf-hosted5.2 - 30
5.0