Happitu
Happitu is a web-based AI platform for contact-center quality assurance and conversation analysis.
What Happitu is
Happitu is a web-based AI platform for contact-center quality assurance and conversation analysis. It automatically scores all customer interactions and highlights coaching opportunities across voice, chat, email, and social channels. Its tools include sales intelligence, agent scorecards, skill-gap identification, self-directed performance reviews, coaching dashboards, sentiment analysis, compliance monitoring, automatic topic detection, and customer-experience insights. Happitu supports English, Spanish, French, German, Dutch, and Mandarin, and lists integrations with systems including Kustomer, Twilio, Five9, NICE, Dialpad, and RingCentral. An MCP server connects its insights data with ChatGPT, Claude, and Copilot. Happitu says data remains in its infrastructure, sensitive details such as credit-card numbers are redacted, and a SOC 2 Type II audit covers stated security and privacy controls. Most teams can be running within 2–3 days with implementation support. The listed plan costs $250 a month, billed monthly in arrears based on usage, with unlimited seats and no setup fees.
Good
- Scores 100% of customer interactions
- Analyzes voice, chat, email, and social
- Supports six listed languages
- Includes coaching and scorecard tools
- MCP connects insights to AI tools
Watch out
- No free plan
- Web platform only
- Usage-based billing in arrears
Who it suits
Happitu is aimed at contact-center teams with 10–500 agents across industries such as insurance, healthcare, retail, financial services, SaaS, pest control, and home services. It suits organizations needing automated interaction scoring and coaching workflows.
Verdict
Happitu combines automated quality scoring, coaching, compliance features, and multilingual conversation analysis for contact centers. Its paid, usage-based plan and web delivery should be considered before adoption.
Plans and prices
From Happitu's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Happitu Intelligence Platform | $250 a month | Unlimited seats · no setup fees · cancel anytime · Monthly in arrears for usage; starting price scales with volume |
The facts
Each one read from Happitu's own pages, with the date it was checked.
What it does
- AI connectivity
- Happitu provides an MCP server that connects its insights data to AI tools including ChatGPT, Claude, and Copilot.checked 1 Oct 2026
- Automated QA
- The platform automatically scores 100% of customer interactions and identifies coaching opportunities.checked 1 Oct 2026
- Channels
- Customer-experience analysis covers voice, chat, email, and social interactions.checked 1 Oct 2026
- Core features
- Features include sales intelligence, automated agent scorecards, skill-gap identification, self-directed performance reviews, coaching dashboards, and customer-experience insights.checked 1 Oct 2026
- Data hosting
- Happitu states that customer data does not leave its infrastructure and is hosted entirely in its own environment.checked 1 Oct 2026
- Implementation
- Most teams can be running within 2–3 days, with technical setup, scorecard configuration, training, and implementation support included.checked 1 Oct 2026
- Integrations
- Listed integrations include Kustomer, Twilio, Five9, NICE, MyCase, Voice for Pest, Dialpad, FieldRoutes, RingCentral, and SingleComm.checked 1 Oct 2026
- Languages
- Happitu supports English, Spanish, French, German, Dutch, and Mandarin.checked 1 Oct 2026
- Product
- Happitu is an AI-powered automated quality assurance and conversation analysis platform built for contact centers.checked 1 Oct 2026
- Security compliance
- Happitu completed a SOC 2 Type II audit and received a clean report covering security, availability, processing integrity, confidentiality, and privacy controls.checked 1 Oct 2026
- Sensitive data
- The platform automatically redacts sensitive information such as credit-card numbers from recordings and transcripts.checked 1 Oct 2026
- Support
- Customers can contact support at [email protected] for product questions, issue reports, and feedback.checked 1 Oct 2026
- Target customers
- Happitu says its primary customers are contact-center teams with 10–500 agents across industries including insurance, healthcare, retail, financial services, SaaS, pest control, and home services.checked 1 Oct 2026
Money
- Billing
- Billing is monthly in arrears based on usage, with enterprise discounts available at certain levels with annual commitments.checked 1 Oct 2026
The company
- Headquarters
- Saint Louis, Missouri, United Stateschecked 28 Sep 2026
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