Oryx QA

What Oryx QA is

Oryx QA is a web-based call quality assurance platform for contact centers. It can automatically monitor and score all customer interactions against customizable criteria using natural language processing and sentiment analysis. During calls, it can alert teams to compliance violations, sentiment changes, and coaching opportunities. Its sentiment analysis tracks frustration, satisfaction, and engagement, while compliance monitoring checks for required disclosures, prohibited language, and industry-specific requirements. Agent analytics include talk time, hold time, script adherence, coaching opportunities, and skill gaps. The platform also offers speech-to-text transcription for multiple languages and accents, plus customizable automated reports, scheduled delivery, and role-based access controls. It connects with contact center platforms, CRMs, and telephony systems through pre-built integrations and REST APIs; specific services are not named. Oryx states that data is encrypted at rest with AES-256 and in transit with TLS 1.3, with multi-factor authentication and role-based controls. Listed compliance standards include GDPR, CCPA, SOC 2 Type II, ISO 27001, and HIPAA where applicable. The product page offers a live demo without sign-up, with AI processing and full feature access. Pricing is available on request, and a free trial is listed.