CallSea
CallSea is a B2B platform that transcribes phone calls and scores them against quality rules configured by a team.
What CallSea is
CallSea is a B2B platform that transcribes phone calls and scores them against quality rules configured by a team. The maker says it analyzes every call and highlights critical errors with transcript quotations. Teams can create checklists, point scales, event detection, and critical-error rules, producing an AI score from 0 to 100. Transcripts separate agent and customer speech, support phrase searches, and let reviewers play the matching audio segment. Speech recognition is stated to support more than 90 languages, with a language set for each campaign. Recordings can arrive through SFTP or REST API, while webhooks send results to other systems. Scheduled reports and exports support daily, weekly, or monthly delivery. Use cases include phone sales, debt collection, appointment setting, customer service, and medical campaigns. Recordings are sent for transcription and not stored permanently; transcripts and evaluation results are retained. Scoring uses transcript text, and scores can be reviewed or challenged. Servers are in Germany, with models running in the EU region. Pricing is individually agreed.
Good
- Analyzes calls with transcript-based error evidence
- Configurable checklists and critical-error rules
- Supports over 90 languages
- SFTP and REST API ingestion
- Scheduled reports and webhook results
Watch out
- Business customers only
- No live call analysis
- No sentiment analysis
- Pricing is individually agreed
Who it suits
CallSea is for businesses running phone sales, collections, appointments, customer service, or medical campaigns that need configurable call-quality review.
Verdict
CallSea focuses on post-call transcription, quality scoring, compliance checks, and review workflows rather than live analysis. It suits organizations that want configurable evaluations and integrations while keeping recordings from permanent storage.
Plans and prices
From CallSea's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Individual B2B agreement | Priced on request | Business customers only · free test package may be offered under a separate agreement · Fees and billing periods are agreed individually in the Agreement. |
The facts
Each one read from CallSea's own pages, with the date it was checked.
What it does
- Audio retention
- Call recordings are passed to transcription and are not stored permanently; transcripts and evaluation results are stored.checked 4 Oct 2026
- Coverage
- The maker says CallSea analyzes 100% of calls and surfaces critical errors with transcript quotes.checked 4 Oct 2026
- Data location
- CallSea says its servers are in Germany and transcription and scoring models run in the EU region.checked 4 Oct 2026
- Human review
- The maker says every score can be verified and challenged and is informational input for managers, not an automated HR decision.checked 4 Oct 2026
- Integrations
- Recordings can be ingested through SFTP or REST API, and results can be sent to other systems through webhooks.checked 4 Oct 2026
- Intended users
- The maker describes use in phone sales, debt collection, appointment setting, customer service and medical campaigns.checked 4 Oct 2026
- Languages
- The maker says speech recognition supports over 90 languages, with each campaign configured for its own language.checked 4 Oct 2026
- Purpose
- CallSea is a B2B SaaS platform that transcribes phone calls and scores them against configurable quality criteria.checked 4 Oct 2026
- Reports
- CallSea provides scheduled email reports and data export, with reporting frequencies including daily, weekly or monthly.checked 4 Oct 2026
- Scoring
- Teams can configure checklists, point scales, event detection and critical-error rules, with an overall AI score from 0 to 100.checked 4 Oct 2026
- Support and onboarding
- CallSea offers a 30-minute demo and says onboarding typically reaches go-live within 14 days, subject to the agreement and customer cooperation.checked 4 Oct 2026
- Transcripts
- Transcripts separate agent and customer speech, support phrase search and allow playback of the matching audio segment.checked 4 Oct 2026
- Voice analysis
- Scoring uses transcript text only, and the platform blocks criteria that infer agents’ emotions or state of mind.checked 4 Oct 2026
The company
- Company
- CallSea is offered to businesses only, and its maker is SelectCentre sp. z o.o., registered in Warsaw, Poland.checked 4 Oct 2026
- Headquarters
- Warsaw, Polandchecked 28 Sep 2026
Alternatives to CallSea
- 1
Convin
Free planAndroidiOSWebAPI7.6Free plan - 2
MaxContact Auto QA
WebAPIExtensionWindows7.4From £80 a month - 3
MiaRec
WebAPILinuxSelf-hosted7.4From $25 a month - 4
DialConnection Speech Analytics
Free planAndroidWebAPIExtension7.2Free plan - 57.2From $24 a month
- 6
Cresta
WebAPIExtension6.9From $150,000 a year