CallCabinet
CallCabinet, now part of Smarsh, records and analyzes conversations to help compliance teams protect privacy, oversee quality, and identify signals in voice …
What CallCabinet is
CallCabinet, now part of Smarsh, records and analyzes conversations to help compliance teams protect privacy, oversee quality, and identify signals in voice data. It captures calls across mobile, UCaaS, CCaaS, PBX, and trading environments. Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and upsell or retention signals. Quality tools include scoring, coaching, QA dashboards, trend analysis, and agent insights. The product names GDPR, MiFID II, HIPAA, and FINRA among the regulations it supports, and lists controls including encryption, role-based access, legal hold, contextual redaction, and immutable storage. Other capabilities include transcription, searchable archives, consent controls, and AI call summaries. Integrations listed include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral. Its cloud-native architecture is described as designed for petabyte-scale voice data, global delivery, and enterprise redundancy. CallCabinet serves organizations across sectors including finance, healthcare, public services, aviation, energy, legal, automotive, manufacturing, shipping, and retail. Pricing is available on request.
Good
- Captures conversations across several environments
- Includes real-time risk detection and sentiment analysis
- Provides transcription and searchable archives
- Lists controls such as legal hold and redaction
- Integrates with several communications platforms
Watch out
- Pricing is available on request
- The product page directs buyers to request a demo or speak with an expert
Who it suits
CallCabinet is suited to organizations that need compliant recording and analysis across varied voice environments. Its listed audience includes sectors such as finance, healthcare, public services, and retail.
Verdict
CallCabinet combines conversation recording, analytics, quality oversight, and compliance controls. Organizations should request a personalized demo or speak with an expert to discuss pricing.
Plans and prices
From CallCabinet's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Smarsh Call Recording and Analytics | Priced on request | Call Recording · Advanced Recording · Conversation Analytics |
The facts
Each one read from CallCabinet's own pages, with the date it was checked.
What it does
- Analytics
- Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and upsell or retention signals.checked 5 Oct 2026
- Audience
- CallCabinet provides compliant call recording for organizations in finance, insurance, healthcare, public sector, aviation, energy, legal, automotive, manufacturing, shipping, and retail.checked 5 Oct 2026
- Capture coverage
- It records across mobile, UCaaS, CCaaS, PBX, and trading environments.checked 5 Oct 2026
- Compliance
- The product page names GDPR, MiFID II, HIPAA, and FINRA among the regulations it supports.checked 5 Oct 2026
- Data controls
- The product page lists encryption, role-based access control, legal hold, contextual redaction, and immutable storage.checked 5 Oct 2026
- Integrations
- The page lists Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral integrations.checked 5 Oct 2026
- Pricing
- The product page directs visitors to request a personalized demo or talk to an expert and does not state a price.checked 5 Oct 2026
- Product
- CallCabinet is now part of Smarsh, combining compliant voice recording with advanced analytics.checked 5 Oct 2026
- Purpose
- The platform captures, secures, and analyzes conversations to help compliance leaders protect privacy, ensure quality, and find insights in voice data.checked 5 Oct 2026
- Quality oversight
- The feature comparison lists advanced scoring, coaching, QA dashboards, trend analysis, and agent insights.checked 5 Oct 2026
- Scale
- The architecture is described as cloud-native and designed for petabyte-scale voice data, global delivery, and enterprise redundancy.checked 5 Oct 2026
- Security
- Smarsh says its security controls include encryption in transit and at rest, single sign-on and multifactor identification, independent penetration testing, disaster recovery, and third-party audits.checked 5 Oct 2026
- Support
- The CallCabinet support portal provides a Submit a request option and lists [email protected] as a contact.checked 5 Oct 2026
The company
- Headquarters
- CallCabinet is headquartered in Boca Raton, Florida.checked 5 Oct 2026
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