Mihup Interaction Analytics
Mihup Interaction Analytics analyzes customer-agent conversations to support audits, coaching, and operational insight.
What Mihup Interaction Analytics is
Mihup Interaction Analytics analyzes customer-agent conversations to support audits, coaching, and operational insight. It produces timestamped transcripts and highlights, dashboards, intent and tone insights, QA scoring, automated coaching, and real-time compliance alerts. The system analyzes calls, emails, and chats, with listed integrations for CRM, dialler, and productivity tools including Salesforce, Zoho, Freshdesk, HubSpot, Microsoft Dynamics 365, Exotel, Genesys, Cisco, Avaya, Slack, Outlook, and Gmail. Its phoneme-based recognition is designed for Indian languages, accents, and noisy conditions, while the BFSI-ready offering is pre-trained for financial vocabulary and compliance phrases. Deployment can be on-premises, in a private cloud, or through Mihup Cloud; listed platforms are API, self-hosted, and web. Mihup says sensitive personally identifiable information can be masked automatically. Pricing is available by custom quote, and the product has no free plan.
Good
- Analyzes calls, emails, and chats
- Real-time compliance alerts
- Automated coaching and QA scoring
- On-premises and private-cloud deployment
- Automatic PII masking
Watch out
- Pricing requires a custom quote
- No free plan
- Recognition focus is Indian languages and accents
- Platform setup includes deployment decisions
Who it suits
This suits contact centers and operations teams seeking conversation analytics, QA, compliance monitoring, and agent coaching. Its Indian-language recognition and BFSI preparation may fit financial-services environments.
Verdict
Mihup Interaction Analytics combines multichannel conversation analysis with compliance, QA, and coaching tools. Its deployment choices and custom pricing make it important to clarify infrastructure and requirements before purchase.
Plans and prices
From Mihup Interaction Analytics's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Mihup Interaction Analytics | Priced on request | Custom quote · features listed include dashboards, sentiment analysis, multichannel analytics, PII redaction, QA scorecards, agent training needs, dialler APIs, and custom LLM |
The facts
Each one read from Mihup Interaction Analytics's own pages, with the date it was checked.
What it does
- Analytics features
- Features include timestamped transcripts and highlights, dashboards, intent and tone insights, automated coaching, QA scoring, and real-time compliance alerts.checked 30 Sep 2026
- BFSI readiness
- The product is pre-trained for financial vocabulary, compliance phrases, and contextual variations.checked 30 Sep 2026
- Channels and integrations
- It supports analytics across calls, emails, and chats, and lists CRM, dialler, and productivity-app integrations; named logos include Salesforce, Zoho, Freshdesk, HubSpot, Microsoft Dynamics 365, Exotel, Genesys, Cisco, Avaya, Slack, Outlook, and Gmail.checked 30 Sep 2026
- Deployment
- Deployment options include on-premises, private cloud, or Mihup Cloud.checked 30 Sep 2026
- Industry focus
- The page describes outcomes across sales, customer experience, collections, and retention, with a BFSI-ready offering for contact centers.checked 30 Sep 2026
- Language recognition
- Uses phoneme-based recognition designed for Indian languages, accents, and noise conditions.checked 30 Sep 2026
- Pricing availability
- The pricing page asks prospective customers to request a custom quote tailored to their requirements.checked 30 Sep 2026
- Privacy controls
- The product says it can automatically mask sensitive personally identifiable information.checked 30 Sep 2026
- Purpose
- Automates analysis, audits, and coaching by analyzing customer-agent conversations for voice-of-customer, agent-performance, and operational insights.checked 30 Sep 2026
- Security and compliance
- The product page displays privacy and security references to ISO, India’s DPDP Act, and AICPA SOC, and describes PII redaction and compliance alerts.checked 30 Sep 2026
The company
- Company origin
- Mihup says it was founded in 2016 to make voice technology inclusive and accessible.checked 30 Sep 2026
- Company support
- Mihup provides a contact form to schedule a call and lists [email protected] and a Kolkata phone number for contact.checked 30 Sep 2026
- Headquarters
- Kolkata, West Bengal, Indiachecked 28 Sep 2026
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