Vonage Conversation Analyzer
Vonage Conversation Analyzer is a post-call speech analytics solution for contact centers, designed to support quality management, compliance, coaching, and …
What Vonage Conversation Analyzer is
Vonage Conversation Analyzer is a post-call speech analytics solution for contact centers, designed to support quality management, compliance, coaching, and customer experience work. It transcribes calls and can place records in CRM entries such as contacts, cases, and custom objects. Automatic call analysis and categorization help teams spot trends and select conversations for review. Sentiment analysis shows how sentiment shifts during a call, with portions marked positive or negative available for inspection. Recordings are paired with transcripts and metrics, and alerts can surface trends related to compliance or product knowledge. Supervisors can generate summaries containing notes, actions, and topics. The system can help identify missed policies or scripts and supports configurable redaction of sensitive information. Call data can connect to CRM or BI tools; Vonage describes sending insights to Salesforce for sentiment reporting. Vonage lists Speech Analytics as an add-on to its contact center plans. Pricing is by request, and the company offers a demo request form. The product is available on the web.
Good
- Transcribes calls and logs them in CRM records
- Highlights sentiment changes within calls
- Pairs recordings with transcripts and metrics
- Supports configurable redaction of sensitive information
- Generates summaries with notes, actions, and topics
Watch out
- Analysis is post-call
- Speech Analytics is a contact center add-on
- Pricing is provided on request
Who it suits
It is aimed at quality management teams, supervisors, and sales or service teams that review calls for compliance, coaching, or customer experience insights.
Verdict
Conversation Analyzer brings transcription, sentiment review, compliance checks, and call summaries together for post-call analysis. Buyers should account for its add-on availability and request a quote to learn the price.
Plans and prices
From Vonage Conversation Analyzer's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Conversation Analyzer | Priced on request | Price by quote; Vonage lists Speech Analytics as a contact center add-on option |
The facts
Each one read from Vonage Conversation Analyzer's own pages, with the date it was checked.
What it does
- Automatic analysis
- Automatic voice call analysis and call categorization help teams identify trends and find calls for quality review.checked 3 Oct 2026
- Availability limit
- Vonage lists Speech Analytics as an add-on option for its contact center plans, which are quoted rather than displaying a price on the page.checked 3 Oct 2026
- Compliance controls
- The product helps identify when agents do not follow compliance policies or scripts and offers configurable redaction of sensitive information.checked 3 Oct 2026
- Generative AI
- Supervisors can use built-in generative AI to create conversation summaries with notes, actions, and topics.checked 3 Oct 2026
- Integrations
- Conversation data can integrate with a CRM or BI tool, and Vonage specifically describes placing insights into Salesforce for sentiment reporting.checked 3 Oct 2026
- Intended users
- Vonage describes uses for Quality Management teams, supervisors, and Sales or Service teams seeking to review calls and replicate top-agent practices.checked 3 Oct 2026
- Purchase and support
- Vonage offers a request-a-demo form for the product, and its contact center plans page directs buyers to request a quote.checked 3 Oct 2026
- Purpose
- Conversation Analyzer is a speech analytics solution that analyzes calls to support quality management, compliance, coaching, and customer experience.checked 3 Oct 2026
- Recordings and alerts
- Call recordings are paired with transcripts and metrics, and alerts can surface trends and help assess compliance and product knowledge.checked 3 Oct 2026
- Security
- Vonage says its product lines have independently tested and audited certifications that include ISO 27001, PCI-DSS, SOC, HITRUST, and CSA STAR.checked 3 Oct 2026
- Sentiment analysis
- Sentiment analysis shows how sentiment changes during a call and lets users inspect portions marked positive or negative.checked 3 Oct 2026
- Transcription
- The product transcribes calls and can log them in CRM records such as contacts, cases, and custom objects.checked 3 Oct 2026
The company
- Company
- Vonage says it is headquartered in New Jersey, and its company history states it was founded in 2001.checked 3 Oct 2026
- Founded
- 2001checked 28 Sep 2026
- Headquarters
- Holmdel, New Jersey, United Stateschecked 28 Sep 2026
Alternatives to Vonage Conversation Analyzer
- 1
Convin
Free planAndroidiOSWebAPI7.6Free plan - 2
MaxContact Auto QA
WebAPIExtensionWindows7.4From £80 a month - 3
MiaRec
WebAPILinuxSelf-hosted7.4From $25 a month - 4
DialConnection Speech Analytics
Free planAndroidWebAPIExtension7.2Free plan - 57.2From $24 a month
- 6
Cresta
WebAPIExtension6.9From $150,000 a year