MaxContact Auto QA
7.4#2 in call center speech analytics softwareFrom £80 a monthWebAPIExtensionWindows
VisitMaxContact Auto QA vs Vonage Conversation Analyzer
Vonage Conversation Analyzer
5.4#26 in call center speech analytics softwareWeb
VisitWhat both publish
| Fact | MaxContact Auto QA | Vonage Conversation Analyzer |
|---|---|---|
| Company | The site identifies the company as Trivoni Software Ltd and gives its registered address as Blackfriars House, St Marys, Parsonage, Manchester M3 2JA. | Vonage says it is headquartered in New Jersey, and its company history states it was founded in 2001. |
| Founded | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. | 2001 |
| Headquarters | Manchester, United Kingdom | Holmdel, New Jersey, United States |
| Integrations | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. | Conversation data can integrate with a CRM or BI tool, and Vonage specifically describes placing insights into Salesforce for sentiment reporting. |
| Purpose | Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring. | Conversation Analyzer is a speech analytics solution that analyzes calls to support quality management, compliance, coaching, and customer experience. |
MaxContact Auto QA plans
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
Vonage Conversation Analyzer plans
- Conversation AnalyzerPriced on request
Pick MaxContact Auto QA if…
It suits contact centre teams seeking automated quality scoring, compliance monitoring, and coaching insights across calls, chats, and email. It may also fit organizations that want to select eligible interactions by campaign, agent, result code, or volume.
Pick Vonage Conversation Analyzer if…
It is aimed at quality management teams, supervisors, and sales or service teams that review calls for compliance, coaching, or customer experience insights.