Voiso
Voiso is a web-based contact center platform for handling calls and digital conversations.
What Voiso is
Voiso is a web-based contact center platform for handling calls and digital conversations. It supports inbound calling, outbound dialing, IVR building, workforce management, and voice, SMS, web chat, and messaging apps. Agents can work through a WebRTC softphone, mobile application, or third-party softphone. Its AI predictive dialer automates dialing to reduce agent idle time, while speech analytics can transcribe calls, analyze sentiment, and identify key topics. Customizable dashboards cover more than 60 performance metrics. Administrators have role-based permissions, agent assignment, force logout, and real-time queue assignment. Listed CRM integrations include HubSpot, Salesforce, and Zoho, and API documentation supports integrations with applications and CRMs. Recording retention options are 6 months, 1 year, and 2 years. Voiso lists Core at $24/user/mo (annual), Pro at $52.00 per month per user with an annual commitment, and Pro+ at $79.00 per month per user with an annual commitment. Annual plans receive a 20% discount, and a free trial is listed. The maker is based in Singapore and was founded in 2018.
Good
- Supports voice, SMS, web chat, and messaging apps
- Includes inbound calling, outbound dialing, IVR, and workforce management
- Speech analytics transcribes calls and analyzes sentiment
- Dashboards cover more than 60 performance metrics
- Offers 6-month, 1-year, and 2-year recording retention
Watch out
- No free plan is listed
- Core requires an annual commitment
Who it suits
Voiso suits contact centers that need calling alongside digital channels, with tools for routing, workforce management, analytics, and CRM integration. Its listed agent applications offer several ways to handle calls.
Verdict
Voiso combines calling, digital channels, workforce tools, and AI-based call analytics in a web platform. Review the annual-commitment plans and confirm trial terms before choosing.
Plans and prices
From Voiso's own pricing page, checked 28 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Core | $24 a month | Per user; Annual Commitment · Essential voice, SMS, routing, and administration tools · billed monthly |
| Pro | $52 a month | Per user; Annual Commitment · Advanced dialers, omnichannel, automations, and AI · billed monthly |
| Pro+ | $79 a month | Per user; Annual Commitment · Advanced data, security, and training capabilities · billed monthly |
The facts
Each one read from Voiso's own pages, with the date it was checked.
Where it runs
- Agent applications
- Agents can use a WebRTC softphone, mobile application, or third-party softphone.checked 28 Sep 2026
What it does
- Annual discount
- Annual plans receive a 20% discount.checked 28 Sep 2026
- API integrations
- Voiso provides API documentation for integrating applications and CRMs.checked 28 Sep 2026
- CRM integrations
- Voiso lists HubSpot, Salesforce, Zoho, and other CRM integrations.checked 28 Sep 2026
- Dashboard metrics
- Customizable dashboards cover more than 60 performance metrics.checked 28 Sep 2026
- Digital channel scope
- omnichannelchecked 22 Sep 2026
- Flexible pricing
- Pricing scales by business needs and company size.checked 28 Sep 2026
- Global support
- Global support is listed as a plan-comparison feature.checked 28 Sep 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Onboarding support
- Voiso says contact centers can go live in less than 24 hours with onboarding support.checked 28 Sep 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Paid from
- 24checked 22 Sep 2026
- Predictive dialing
- The AI predictive dialer automates dialing and reduces agent idle time.checked 28 Sep 2026
- Recording retention
- Recording retention options shown are 6 months, 1 year, and 2 years.checked 28 Sep 2026
- Review scores
- The page lists Trustpilot 4.6/5, G2 4.8/5, and Capterra 4.7/5.checked 28 Sep 2026
- Security certifications
- Voiso states that it uses end-to-end encryption and holds ISO and PCI DSS certifications.checked 28 Sep 2026
- Speech analytics
- AI speech analytics can transcribe calls, analyze sentiment, and identify key topics.checked 28 Sep 2026
- Supported channels
- Voice, SMS, web chat, and messaging apps are supported.checked 28 Sep 2026
The company
- Founded
- 2018checked 28 Sep 2026
- Headquarters
- Singaporechecked 28 Sep 2026
- Team administration
- Features include role-based permissions, agent assignment, force logout, and real-time queue assignment.checked 28 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
- Free trial
- A free trial is listed among the sales features.checked 28 Sep 2026
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