cxomni
cxomni is a web-based SaaS suite for mapping and managing customer journeys and developing products and services with CX and UX principles.
What cxomni is
cxomni is a web-based SaaS suite for mapping and managing customer journeys and developing products and services with CX and UX principles. Teams can build visual maps using emotion curves, images, storyboards, and templates, then view journeys by process or real-time metrics. Journey management connects maps to a company-specific framework and taxonomy, giving teams a central place to link research and customer experience insights to touchpoints. Journey Analytics uses more than 20 APIs to bring together data from sources such as voice of customer, web analytics, CRM, service centers, and operational transactions. It offers real-time map data, configurable KPIs and scores, trend and target tracking, and AI-based sentiment and topic-cluster detection. Jira and ServiceNow are examples of ticketing integrations. cxomni was founded in 2015 and is headquartered in Munich, Germany. Enterprise is €2,000 a month, with a 36-month minimum term; the smallest package includes up to 10 author users, while read-only users and journeys are unlimited. There is no free plan or free trial, though a live demo is available.
Good
- Journey maps include emotion curves, images, and storyboards.
- More than 20 APIs aggregate and normalize data.
- Analytics include configurable KPIs and trend tracking.
- Unlimited read-only users and journeys in the smallest package.
- Security includes TLS, AES-256, SAML 2.0, and two-factor authentication.
Watch out
- No free plan or free trial.
- Minimum contract term is 36 months.
- Smallest package allows up to 10 author users.
Who it suits
cxomni suits enterprise-segment customer-centric companies that need to map journeys, connect research to touchpoints, and track journey analytics. It may also fit teams that need service blueprints, persona profiles, and emotion mapping.
Verdict
cxomni brings journey mapping, management, and analytics together, with integrations for ticketing workflows and a range of data sources. Consider its 36-month minimum term and listed Enterprise price when assessing fit.
Plans and prices
From cxomni's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise | €2,000 a month | up to 10 author users in smallest package · unlimited read-only users · unlimited journeys · from 2.000€ / month; minimum contract term 36 months; invoiced exclusively in euros |
| Enterprise Plus | Priced on request | includes Enterprise · SSO · more AI API calls and API integrations · Custom price; minimum contract term 36 months; invoiced exclusively in euros |
The facts
Each one read from cxomni's own pages, with the date it was checked.
What it does
- Analytics features
- Journey Analytics includes real-time data on journey maps, configurable KPIs and scores, trend and target tracking, and AI-based sentiment and topic-cluster detection.checked 3 Oct 2026
- Compliance and backups
- The security page says cxomni is committed to EU GDPR, complies with ISO 27001 requirements, and keeps automatic encrypted database backups for up to 30 days.checked 3 Oct 2026
- Integrations
- The mapping tool page names Jira and ServiceNow as examples of ticketing system integrations for workflows from task creation to execution.checked 3 Oct 2026
- Intended customers
- The company describes cxomni as an enterprise-segment journey management SaaS provider for customer-centric companies.checked 3 Oct 2026
- Journey analytics
- The Journey Analytics page says more than 20 APIs integrate, aggregate, and normalize data from sources including voice of customer, user research, web analytics, CRM, service centers, campaign automation, social web, and operational transactions.checked 3 Oct 2026
- Journey management
- It combines journey maps with a company-specific framework and taxonomy, and provides a central place to connect customer experience insights and research to touchpoints.checked 3 Oct 2026
- Pricing limits
- The pricing page says the smallest package includes up to 10 author users, read-only users are unlimited and free, and journeys and touchpoints have no limit.checked 3 Oct 2026
- Product
- cxomni is a SaaS suite for designing, mapping, and managing customer journeys and developing products and services using CX and UX principles.checked 3 Oct 2026
- Security
- The security page states that data is encrypted in transit using TLS and at rest using AES-256, and describes SAML 2.0 SSO and two-factor authentication.checked 3 Oct 2026
- Subscription terms
- The pricing FAQ states that the minimum contract term is 36 months, onboarding has a one-time fee based on the number of users, and upgrades are possible at any time.checked 3 Oct 2026
- Support and onboarding
- The company page says its Customer Success team supports customers with onboarding and software questions; Enterprise pricing includes bespoke onboarding.checked 3 Oct 2026
The company
- Founded
- 2015checked 28 Sep 2026
- Headquarters
- Munich, Germanychecked 28 Sep 2026
Where it runs
- Journey mapping
- The platform supports visual journey maps with emotion curves, images, storyboards, templates, and dynamic views by process or real-time metrics.checked 3 Oct 2026
Money
- Trial and demo
- The pricing FAQ says there is no free trial version but invites customers to ask about a non-binding trial; a separate page offers a free live demo.checked 3 Oct 2026
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