cxomni
6.0#18 in customer journey analytics softwareFrom €2,000 a monthWeb
Visitcxomni vs Zendesk Guide
Zendesk Guide
8.6#3 in knowledge base softwareFrom $19 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | cxomni | Zendesk Guide |
|---|---|---|
| Headquarters | Munich, Germany | San Francisco, California, United States |
| Integrations | The mapping tool page names Jira and ServiceNow as examples of ticketing system integrations for workflows from task creation to execution. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
cxomni plans
- Enterprise€2,000 a month
- Enterprise PlusPriced on request
Zendesk Guide plans
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
Pick cxomni if…
cxomni suits enterprise-segment customer-centric companies that need to map journeys, connect research to touchpoints, and track journey analytics. It may also fit teams that need service blueprints, persona profiles, and emotion mapping.
Pick Zendesk Guide if…
It suits organizations publishing support or knowledge content for both internal and external readers. Teams needing custom domains, SSO, revision history, and analytics may find its listed capabilities relevant.