Five9 Interaction Analytics
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.
What Five9 Interaction Analytics is
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance. Its analysis includes speech and text processing, automatic topic identification, ad hoc queries, trend and root cause analysis, and automated quality scoring and evaluation assignment. Listed channels include voice, email, and chat, with 100% recorded call transcription. AI capabilities include natural language understanding, sentiment, emotion, and acoustic analysis; the product lists 28 supported languages, language detection, and multilingual transcription. Analytics results can appear during quality evaluations, with tags in transcripts and metadata in QM queries. Reporting includes trend reports, dashboards, word clouds, and statistical comparison. Five9 lists CRM integrations such as Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk, plus unified communications integrations including Microsoft Teams, Zoom Phone, and RingCentral. APIs and SDKs support connections to enterprise and proprietary systems. Digital is listed at $119 a month and Core at $159 a month; both are billed monthly per seat, require at least 50 seats, and may have usage-based pricing. Other plans require contacting sales for pricing.
Good
- Analyzes voice, email, and chat conversations.
- Lists 28 supported languages and language detection.
- Automates quality scoring and evaluation assignment.
- Offers CRM and unified communications integrations.
Watch out
- No free plan is listed.
- Digital and Core require a 50-seat minimum.
- Usage-based pricing may apply.
- Plus, Enterprise, and Pro require contacting sales for pricing.
Who it suits
It suits contact centers seeking conversation analysis, quality management, and insight into customer journey bottlenecks. Five9 describes its platform as serving enterprise, mid-market, and SMB customers.
Verdict
Five9 Interaction Analytics combines multilingual conversation analysis, quality evaluation, and reporting for contact center operations. Buyers should account for the seat minimum and request pricing for plans without listed rates.
Plans and prices
From Five9 Interaction Analytics's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Digital | $119 a month | Digital channels only · prices per concurrent user · minimum 50 seats · usage-based pricing may apply · Monthly/Seat |
| Core | $159 a month | All channels with AI essential · prices per concurrent user · minimum 50 seats · usage-based pricing may apply · Monthly/Seat |
| Enterprise | Priced on request | All channels with Advanced AI and WEM · prices per concurrent user · minimum 50 seats · usage-based pricing may apply · Contact Sales for flexible pricing |
| Plus | Priced on request | All channels with advanced AI · prices per concurrent user · minimum 50 seats · usage-based pricing may apply · Contact Sales for flexible pricing |
| Pro | Priced on request | All channels with AI essentials and WEM · prices per concurrent user · minimum 50 seats · usage-based pricing may apply · Contact Sales for flexible pricing |
The facts
Each one read from Five9 Interaction Analytics's own pages, with the date it was checked.
What it does
- AI analysis
- Listed capabilities include AI-based natural language understanding and sentiment, emotion, and acoustic analysis.checked 4 Oct 2026
- Analysis features
- Features include trend and root cause analysis, ad hoc queries, automated quality scoring and evaluation assignment, speech and text analysis, and automatic topic identification.checked 5 Oct 2026
- APIs
- Five9 APIs and SDKs support integrations with enterprise and proprietary applications, including ERP, billing, reporting, and unified communications systems.checked 5 Oct 2026
- Audience
- Five9 describes its platform as serving enterprise, mid-market, and SMB customers worldwide.checked 5 Oct 2026
- Business insights
- It helps identify customer journey bottlenecks, improve interaction outcomes, manage compliance, and improve quality management programs.checked 5 Oct 2026
- Channels and transcription
- The product supports voice, email, and chat and provides 100% recorded call transcription.checked 5 Oct 2026
- CRM integrations
- Five9 lists pre-built CRM integrations with Salesforce, ServiceNow, Microsoft, Oracle, and Zendesk.checked 5 Oct 2026
- Integrations
- Five9 pricing lists CRM adapter options including Salesforce, ServiceNow, Dynamics, Zendesk, or Oracle, and UC options including Microsoft Teams, Zoom, RingCentral, and AT&T Office@Hand.checked 4 Oct 2026
- Intended use
- Five9 describes the analytics as helping contact centers identify customer journey bottlenecks, manage compliance, improve interaction outcomes, and strengthen quality management programs.checked 4 Oct 2026
- Language and sentiment
- Five9 lists AI-based natural language understanding, sentiment, emotion, and acoustic analysis, plus 28 supported languages and language detection.checked 5 Oct 2026
- Languages
- The product page lists 28 supported languages, language detection, multiple languages in a single interaction, and multilingual call transcription.checked 4 Oct 2026
- Pricing limits
- Five9 says listed prices are per concurrent user, have a 50-seat minimum, and may involve usage-based pricing.checked 4 Oct 2026
- Purpose
- Five9 Interaction Analytics analyzes captured voice and digital interactions to help understand customer experience and agent performance.checked 5 Oct 2026
- Quality management
- Analytics results can appear during evaluations, with tags visible in transcripts and analytics metadata available in quality management queries.checked 5 Oct 2026
- Quality Management
- Analytics results are available during evaluations, analytics tags appear in transcripts, and analytics metadata is available in QM queries.checked 4 Oct 2026
- Reporting
- Trend and root cause tools include automatic topic identification, trend reports and dashboards, word cloud visualization, and statistical comparison.checked 5 Oct 2026
- Security and compliance
- Five9's pricing page says bundled seats include geo redundancy, SRTP, and call recording; it also notes that SMS usage charges apply and AI includes 3,000 minutes per bundled seat plus usage.checked 5 Oct 2026
- Security documentation
- Five9 says its Trust Center provides security, privacy, and compliance information and includes industry assessment responses such as SIG and CAIQ.checked 4 Oct 2026
- Support
- Five9 says every customer receives 24x7 global customer support, a platform health dashboard, online training, community forums, and product knowledge base access.checked 5 Oct 2026
- Unified communications integrations
- Five9 lists pre-built integrations with Microsoft Teams, Nextiva, Zoom Phone, and RingCentral.checked 5 Oct 2026
The company
- Company background
- Five9 says it was founded in 2001 and is a provider of cloud contact center software.checked 5 Oct 2026
- Founded
- 2001checked 28 Sep 2026
- Headquarters
- San Ramon, California, USAchecked 28 Sep 2026
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